Bombardier Expands Customer Response Team in France, Eastern Europe and South Africa

In the next six months, newly hired Field Service Representatives will be deployed in different regions, including France, Eastern Europe and South Africa, while the additional Customer Survice Account Managers will support operators in Southeast Asia...


Earlier this year, Bombardier announced an industry-leading Parts Satisfaction Guarantee and implemented competitive parts pricing and stringent criteria to reduce the incidence of No Fault Found parts. In April, Bombardier announced a new parts depot in Hong Kong, adding to its comprehensive network of parts depots located in Montreal, Chicago, Frankfurt, Sydney, Singapore, Sao Paulo, Dubai, Narita and Beijing.

In February, Bombardier's PartsExpress service, available in North America and Europe, expanded to the Middle East and parts of Asia and Africa.

Maintenance Repair and Overhaul services in Belfast

A new repair agreement was announced this month with Icelandair, based in Reykjavik, Iceland. The seven-year contract entails Bombardier overseeing all repair work on engine nose cowls for Icelandair's fleet of Boeing 757 aircraft.

Agreement with Fokker Services

Bombardier Customer Services also announced a comprehensive component repair and overhaul service agreement with Fokker Services for Dash 8/Q-Series 100/200/300 operators.

Regional M&O in Frankfurt

Bombardier Customer Services' Regional Maintenance & Operations (M&O) Europe conference will be held in Frankfurt from September 20 - 22, 2011. Register now and benefit from hands-on technical training, operational sessions and online services. Visit the M&O Frankfurt website for a comprehensive schedule: events.aero.bombardier.com.

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