PARIS, FRANCE--(Marketwire - June 19, 2011) - PARIS AIR SHOW - Pratt & Whitney Canada (P&WC) recently launched an engine diagnostic tool, powered by CaseBank's SpotLight(R), for its PW300 engine. Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX).
The diagnostic tool is an interactive system designed to help operators and service providers solve issues in a fast and thorough manner. With this tool, the technician is asked a series of questions about their engine issue and is provided the best information available for fast and effective diagnosis. The knowledge base behind this tool represents both P&WC's Fault-Isolation Charts data and the collective wisdom and experience gained through years of in-field service. This effort encompassed 8 engine models and created 1100 fully validated fault isolation charts. It also harmonized fault isolation data across seven maintenance manuals.
P&WC's new engine diagnostic tool is now available on the company's Customer Portal: eportal.pwc.ca. Because it's online, the diagnostic tool is available around the clock, seven days a week and from wherever a customer has computer access. The tool is also collaborative, giving customers the ability to connect with their other locations as required and to P&WC's industry-leading CFirst centre which is always open to provide advice and service solutions. The cost of this diagnostic tool is covered under customers' technical publications subscription fees.
"Our new engine diagnostic tool is yet another example of how P&WC continues to anticipate the needs of our global customer base and continues to provide the best value in the industry," said Raffaele Virgili, Vice President, Customer Service, P&WC. "This dependable tool will provide customers with easy access and speedy results," he adds. The new engine diagnostic tool is also available for P&WC's PW100 engine.
"We are excited and proud to have joined forces with P&WC on its new diagnostic tool for the PW300 engine, powered by CaseBank's SpotLight(R) diagnostic software," said Tony O'Hara, CEO of CaseBank Technologies. "By integrating SpotLight's collaborative, first-time-fix technology, P&WC continues to demonstrate its industry-leading vision."