London, UK, Monday 9th September - John Batten, who took up his role as managing director at all-cargo carrier Coyne Airways this week, aims to launch services into new markets, whilst focusing on customer service.
"I intend to grow the business and further develop our customer base and operational capability," said Batten, who is based at the airline's Dubai hub.
"The focus is very much on improving the overall customer experience."
Coyne founder and CEO Larry Coyne said Batten's appointment marked a further stage in the airline's development.
"He brings a committed, professional approach to both our customers and suppliers," said Coyne.
"John's vast experience will be a major asset to the company and will enable us to continue the growth we have enjoyed in recent years."
Batten has over 35 years' experience in the airfreight industry, most recently at Swissport Cargo Services, where he was Executive Vice President Global Cargo for five years.
He was Senior Vice President - Cargo Worldwide at Qatar Airways, and had a 25 year career with TNT, where he developed a "top of the range" service and a Global Cargo Sales product.
"The attraction to Coyne Airways was a logical one for me as I wanted to get back to an airline and further diversify my airline and logistics knowledge - Coyne does both very well," said Batten.
Coyne Airways is celebrating its 20th anniversary this year and is building its network, most recently with new destinations in Africa, working with regional partners to link the Middle East, North America, and Europe with the African Continent.
Liana, who has been a director at Coyne Airways since 2010, will head up five new market-focused divisions, including Iraq, the Caspian and Central Asia, Afghanistan, Africa, and Contract Logistics.
Jack Evans will replace Fred DiBenedetto as chairman of the Airline Services Council.