The award is based on the voting results of more than 25,000 supply-chain professionals. Participants were asked to vote on the publication's website for the airline that provided the best overall customer experience.
American Airlines Cargo, a division of American Airlines, has been named the Best Cargo Airline of the Americas for the sixth consecutive year by readers of Air Cargo News, an air cargo industry publication.
According to a release, the award is based on the voting results of more than 25,000 supply-chain professionals. Participants were asked to vote on the publication's website for the airline that provided the best overall customer experience. The results for the 30th annual competition were audited by the U.K.-based British International Freight Association.
Kenji Hashimoto, president of American Airlines Cargo, was on hand April 27 to accept the award at the Lancaster London Hotel.
"It's a tremendous honor to receive this award, especially because it's voted on exclusively by customers," said Hashimoto. "This award is really a reflection of all of the hard work of our worldwide cargo team, and it inspires us to continue raising the bar to deliver industry-leading products and services for our customers."
"Winning companies, like American Airlines Cargo, employ best practice whilst weaving continuous innovation into their business plans, even though the air cargo industry has been in the economic doldrums during the last two or three years," said Nigel Tomkins, managing director and editor of Air Cargo News. "Winning an accolade from customers under such difficult circumstances is particularly rewarding."
With a continued focus on its customers and operations, American continues to expand its global network, providing more cargo capacity for customers worldwide.
This is the second customer-voted award the cargo division has received this year. In March, American was named the 2012 International Airline of the Year by the Express Delivery and Logistics Association, a trade association for companies engaged in providing and procuring services within the global air express mail and logistics industry.
American Airlines focuses on providing an exceptional travel experience across the globe, serving more than 260 airports in more than 50 countries and territories.
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