Southwest Airlines Cargo received continued recognition for excellence in air cargo and has once again been recognized in Air Cargo World's annual Air Cargo Excellence (ACE) Survey as the Diamond Award winner of the "up to 299,999 tonnes" category.
According to a release, the Diamond Award is the top award given in this category. Southwest was the highest rated carrier in three of the four performance categories: Customer Service, Performance, and Value.
"This prestigious recognition represents the tremendous commitment and hard work of our Employees in many different capacities across our system," says Vice President of Cargo & Charters Matt Buckley. "We are honored to receive this award, however, we realize this is a journey, and we will continue to work diligently towards improving the Customer experience."
"Southwest communicates to its customer base a sincere desire to provide them with the very best in service and value," says Publisher of Air Cargo World Steve Prince. "Their success is built upon customer satisfaction, and having won the Diamond Award in consecutive years clearly demonstrates they are achieving their mission."
The ACE Survey, published annually by Air Cargo World, acknowledges Cargo Carriers for achievements in air cargo excellence and is based on a survey conducted by Air Cargo World of more than 600 members of the freight forwarding industries. The XLA Awards are based on an annual survey of association members who use the services of commercial passenger airlines for their express deliveries around the world. The Airforwarders Association is an alliance of Indirect Air Carriers, Cargo Airlines, and affiliated businesses located throughout the global transportation community.
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