DOT To Investigate Traffic Jam At CLT

Mohr said US Airways and airport officials did all they could to help passengers.

"Obviously, we felt bad for what happened," Mohr said. "Our primary responsibility is the well-being of passengers."

She said US Airways and airport personnel assigned staff members to spend the night at the airport, to help find cots, blankets and food for stranded passengers. Those involved in the effort included Terri Pope, US Airways' Charlotte hub vice present, Mohr said.

Davis said the airport delivered several pallets of bottled water to the terminal and handed them out to passengers. Several restaurants remained open through the night.

Davis said about 1,300 cots and 700 mats were available to travelers, along with blankets.

US Airways then scheduled additional flights Sunday, to help passengers get on their way, Mohr added.

But some passengers said the overnight airport conditions were harsh.

"At some point, the Red Cross was brought in to distribute blankets and cots, but this was not until 3 in the morning," Wozniak said. "And they definitely did not bring enough supplies. Most of us did not even know that the Red Cross was on site, because there was no information given to us."

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