Organization Ushers In A New Standard Of Customer Service
Savannah, GA, Nov 20, 2012 - (ACN Newswire) - Gulfstream Product Support has established the infrastructure necessary to assist operators of its two new revolutionary aircraft, the ultra-large-cabin, ultra-long-range Gulfstream G650 and the super mid-sized G280.
For the past five years, the Product Support organization has worked hand-in-hand with the aircraft's design, manufacturing and flight-test teams to ensure a smooth entry-into-service (EIS) for the business jets.
"Product Support has been integral in the design and development teams for both aircraft from day one," said Mark Burns, president, Gulfstream Product Support. "The team provided valuable input that translated into additional customer-focused features on the aircraft such as more interior access points for maintenance and easier parts removal and installation. We also increased inspection intervals and installed self-diagnostic systems.
"As far as training, our technicians worldwide already have more than 200,000 hours of hands-on experience with these aircraft, and we've been providing that knowledge to our operators and their maintenance departments."
Gulfstream shares EIS information with customers during meetings with a Gulfstream team that includes representatives from Spare Parts, Customer Program Management, EIS, Ground Support, Model Management, Outfitting, Field Technical Service and Service. Topics include parts stocking recommendations, ground support equipment requirements and demonstrations of new interactive manuals.
The manuals feature three dimensional technology that enables technicians to see, on a screen, how to disassemble parts and service systems. Technicians can easily switch between manuals in one collective database, leading to quicker troubleshooting.
More than 150 Gulfstream technicians have completed initial G650 maintenance training, a 25-day course given by FlightSafety International and authorized by the Federal Aviation Administration. More than 90 technicians have completed similar training for the G280. This includes the 20 Gulfstream Field and Airborne Support Team (FAST) members in the United States and Europe, who are now taking supplementary maintenance training given by Gulfstream personnel.
Heavy maintenance and line service facilities for the G650 include the Gulfstream service centers in Savannah, Dallas, Appleton, Wis., Long Beach, Calif., and Luton, England; Jet Aviation facilities in Geneva and Dubai, United Arab Emirates; and Metrojet in Hong Kong.
Facilities equipped to service the G280 include the Gulfstream service centers in Savannah, Dallas, Appleton, Las Vegas and Luton, along with Jet Aviation facilities in Basel, Switzerland, Dubai and Singapore, and Altenrhein Aviation in Altenrhein, Switzerland.
Approximately $80 million in G650 and G280 spare parts and materials are positioned at Gulfstream's Savannah headquarters and the company is distributing parts at its warehouses in Dallas, Madrid and Luton, along with facilities operated by Jet Aviation in Hong Kong and Dubai.
About Gulfstream
Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically advanced business-jet aircraft. Gulfstream has produced more than 2,000 aircraft for customers around the world since 1958. To meet the diverse transportation needs of the future, Gulfstream offers a comprehensive fleet of aircraft, comprising the wide-cabin, high-speed Gulfstream G150(R); the large-cabin, mid-range Gulfstream G200(R); the new large-cabin, mid-range Gulfstream G280(R); the large-cabin, mid-range Gulfstream G350(R); the large-cabin, long-range Gulfstream G450(R); the large-cabin, ultra-long-range Gulfstream G550(R); the large-cabin, ultra-long-range Gulfstream G550(R) and the ultra-large-cabin, ultra-long-range G650(R). Gulfstream also offers aircraft ownership services via Gulfstream Pre-Owned Aircraft Sales(R). The company employs more than 12,500 people at 12 major locations. We invite you to visit our website for more information and photos of Gulfstream aircraft at www.gulfstream.com.
General Dynamics, headquartered in Falls Church, Virginia, employs approximately 93,500 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies. More information about the company is available on the Internet at www.generaldynamics.com.
Source: Gulfstream
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