April 11, 2012 ATLANTA -- In a move to improve passengers experience and allow TSA Officers to focus on security related tasks at airports, the Department of Homeland Security, Transportation Security Administration (TSA) will begin using the queue management system provided by SITA, and its technology partner Bluelon. This system automatically measures and displays the wait time of passengers.
The solution uses Bluetooth technology to measure the passenger traffic patterns at TSA checkpoint lines. SITAs anonymous monitoring technology means that only traffic patterns and movements are analyzed and individuals are not identified. This approach respects privacy issues while delivering highly relevant and usable information to both passengers and TSA. Communication with passengers will be improved as wait times will be displayed in real time on screens at each checkpoint.
Paul Houghton, SITA President, Americas, speaking at the companys offices in Atlanta, said: TSA is continuing to improve the experience for passengers at security checkpoints in US airports. SITAs air transport industry experience allows us to help the TSA work more effectively in this environment. In North America, close to 50 airports serving more than 845 million passengers use SITAs technology to run efficient operations and we know that passengers dont want to wait in line; our technology measures and displays just how long they are waiting.
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About SITA
SITA is the world's leading specialist in air transport communications and IT solutions. SITA delivers and manages business solutions for airline, airport, GDS, government and other customers over the worlds most extensive network, which forms the communications backbone of the global air transport industry. SITAs portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management and passenger operations, flight operations, aircraft operations and air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more. With a customer service team of over 2,000 staff around the world, SITA invests significantly in achieving best-in-class customer service, providing integrated local and global support for both its communications and IT application services. SITA employs more than 1,100 staff in eight offices and 19 airports across North America with more than 600 at its headquarter offices in Atlanta, Georgia. SITA has two main subsidiaries: OnAir, which is the leading provider of in-flight connectivity, and CHAMP Cargosystems, the world's only IT company dedicated solely to air cargo. SITA also operates two joint ventures providing services to the air transport community: Aviareto for aircraft asset management and CertiPath for secure electronic identity management. SITA is one of the world's most international companies. Its global reach is based on local presence, with services for over 500 air transport industry members and 2,700 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, SITA today employs people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US$ 1.46 billion in 2010. For further information go to www.sita.aero
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