Right Sizing Electronic Ways of Refuelling

Information Technology Right Sizing Electronic Ways of Refuelling By Christine Grötzbach June/July 2002 Many airlines have been struggling in the recent years. The terrible attack on the 11th September 2001 revealed their financial...


Staff in the administration department can profit from invoicing and accounting on electronic ways. Dr. Goldschmidt-Rokita reports about the DCo-Data Clearing Center: "The registered figures are collated in IT-evaluation tools. Bills are automatically produced, checked by the service company and sent to the addressee. We can manage all this without any paper, by interfacing to external systems wholly on electronic means."

CASE STUDIES
The introduction of a new Itsolution is usually very critical regarding acceptance of the users, installation and transition phase, introduction and training.

In March 2002, at Washington Dulles Airport, the FHS technology receives live airport information for optimized dispatching procedures. Now, the installed FHS-modules handle fuel inventory and billing procedures, dispatching and the automated generation of delivery tickets as fueling is in progress.

The FHS-up product has just been launched at Charles de Gaulle, Paris. A key player in the refueling service is FAS, a joint venture of AirBP, TFE and Agip. Guy Lambert, operations manager assistant with AirBP at Charles de Gaulle experienced three steps in the acceptance of IT among the users: "Before introduction of the new system, users showed skepticism and rejection. After kick-off, they critically tested some functions. About 8 days later they already had gained confidence in the system and were positively confronted with an ease at work. Keys for the smooth and fast transition were both the well-organized installation and the user-oriented introduction with support and training." Thomas Gemes, Airport station manager of AFS Munich, confirms this experience of the FHS-installation some years ago, introduction of up-dates and new modules at the location Munich. The first skepticism has been replaced meanwhile by an enthusiasm among his staff expressing proposals to further improve the system.

CRITICAL CONSIDERATIONS
Businesses can be driven high effectively with a suitable IT-system, that is tailor-made to its requirements. The use of information technology is no end in itself. It must be user-friendly and personnel must not be overcharged with numerous functions they will never use. A system has to be of clear structure showing the information and options people actually need. A system expansion has to conserve the familiar philosophy to be easily accepted and transferred into business success. Having the right-sized IT program is crucial to improving efficiencies in your operations.

About the author: Dr. Christine Grötzbach is managing partner of Hamburg, Germanybased CJG Business Development, a marketing consultant in the ground aviation industry.

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