"The new BOCs will not only bring us closer to our customers, but also ensure close working relationships with local customs clearance officials," Birley said. "We’re applying what we've learned as the world's leading international shipper to increase convenience and speed, while lowering costs. We see enormous potential in making cross-border shipping easier for North American shippers."
The North America Trade Lanes initiative is one more element of DHL's recent extensive investment and buildout of infrastructure and service in North America. During just the past few years, DHL has invested more than $1.2 billion in its U.S. infrastructure, creating a vastly expanded U.S. domestic shipping network. Likewise, DHL has made significant investments to enhance its footprint in Canada, and to strengthen its leading position in Mexico.
Future DHL improvements to support the flow of goods and documents throughout North America will include additional ground network upgrades and ground fleet enhancements, added flights in all three countries, specialized customer-focused call center operations, and additional Border Operations Centers along the U.S.-Mexico and U.S.-Canada borders.