Airline On-Time Performance Improves In April 2005

Consumers may file their complaints in writing with the Aviation Consumer Protection Division, U.S. Department of Transportation, C-75, Room 4107, 400 7th St. SW, Washington, DC 20590; by e-mail at airconsumerdot.gov; by voice mail at (202) 366-2220 or by TTY at (202) 366-0511.

Consumers who want on-time performance data for specific flights should call their airline ticket offices or their travel agents. This information is available on the computerized reservation systems used by these agents.

The Air Travel Consumer Report can be found on DOT's World Wide Web site at http://airconsumer.ost.dot.gov. It is available in pdf and Microsoft Word format.

Facts

AIR TRAVEL CONSUMER REPORT April 2005

KEY ON-TIME PERFORMANCE AND FLIGHT CANCELLATION STATISTICS Based on Data Filed with the Bureau of Transportation Statistics by the 19 Reporting Carriers

Overall

83.4 percent on-time arrivals

Highest On-Time Arrival Rates

1. Hawaiian Airlines - 95.6 percent 2. ATA Airlines - 89.0 percent 3. Skywest Airlines - 87.6 percent

Lowest On-Time Arrival Rates

1. Alaska Airlines - 77.0 percent 2. JetBlue Airways - 77.0 percent 3. Atlantic Southeast Airlines - 77.3 percent

Most Frequently Delayed Flights

1. Comair flight 5322 from New York JFK to Charlotte, NC - late 96.67 percent of the time 2. AirTran Airways flight 47 from Atlanta to Las Vegas - late 83.33 percent of the time 3. Southwest Airlines flight 1660 from Las Vegas to Phoenix - late 80.77 percent of the time 4. AirTran Airways flight 576 from Atlanta to Newark, NJ -late 80.00 percent of the time 4. AirTran Airways flight 753 from Philadelphia to Fort Lauderdale, FL - late 80.00 percent of the time

Highest Rates of Canceled Flights

1. Atlantic Southeast Airlines - 3.8 percent 2. American Eagle Airlines - 2.3 percent 3. Comair - 2.0 percent

Lowest Rates of Canceled Flights

1. Hawaiian Airlines - 0.1 percent 2. Continental Airlines - 0.2 percent 3. Southwest Airlines - 0.3 percent