Consumers may file their complaints in writing with the Aviation Consumer Protection Division, U.S. Department of Transportation, C-75, Room 4107, 400 7th St. SW, Washington, DC 20590; by e-mail at airconsumerdot.gov; by voice mail at (202) 366-2220 or by TTY at (202) 366-0511.
Consumers who want on-time performance data for specific flights should call their airline ticket offices or their travel agents. This information is available on the computerized reservation systems used by these agents.
The Air Travel Consumer Report can be found on DOT's World Wide Web site at http://airconsumer.ost.dot.gov. It is available in pdf and Microsoft Word format.
AIR TRAVEL CONSUMER REPORT April 2005
KEY ON-TIME PERFORMANCE AND FLIGHT CANCELLATION STATISTICS Based on Data Filed with the Bureau of Transportation Statistics by the 19 Reporting Carriers
83.4 percent on-time arrivals
Highest On-Time Arrival Rates
1. Hawaiian Airlines - 95.6 percent 2. ATA Airlines - 89.0 percent 3. Skywest Airlines - 87.6 percent
Lowest On-Time Arrival Rates
1. Alaska Airlines - 77.0 percent 2. JetBlue Airways - 77.0 percent 3. Atlantic Southeast Airlines - 77.3 percent
Most Frequently Delayed Flights
1. Comair flight 5322 from New York JFK to Charlotte, NC - late 96.67 percent of the time 2. AirTran Airways flight 47 from Atlanta to Las Vegas - late 83.33 percent of the time 3. Southwest Airlines flight 1660 from Las Vegas to Phoenix - late 80.77 percent of the time 4. AirTran Airways flight 576 from Atlanta to Newark, NJ -late 80.00 percent of the time 4. AirTran Airways flight 753 from Philadelphia to Fort Lauderdale, FL - late 80.00 percent of the time
Highest Rates of Canceled Flights
1. Atlantic Southeast Airlines - 3.8 percent 2. American Eagle Airlines - 2.3 percent 3. Comair - 2.0 percent
According to information filed with the Bureau of Transportation Statistics (BTS), the 20 carriers reporting on-time performance recorded an overall on-time arrival rate of 83.7 percent in May.
The 20 carriers reporting on-time performance recorded an overall on-time arrival rate of 80.0 percent in November.
Consumer complaints about airline service and reports of mishandled baggage increased.
Airlines on-time performance in march better than february but slips from previous year. The nations largest airlines recorded a rate of on-time flights this past March that was higher than...