Airline On-Time Performance Declined in July
Consumer complaints about airline service and reports of mishandled baggage increased.
In July, the Department received 16 complaints alleging discrimination by airlines due to factors other than disability -such as race, religion, national origin or sex - down from July 2004's total of 22 but more than the total of nine received in June 2005.
Consumers may file their complaints in writing with the Aviation Consumer Protection Division, U.S. Department of Transportation, C-75, Room 4107, 400 7th St. SW, Washington, DC 20590; by e-mail at airconsumerdot.gov; by voice mail at (202) 366-2220 or by TTY at (202) 366-0511.
Consumers who want on-time performance data for specific flights should call their airline ticket offices or their travel agents. This information is available on the computerized reservation systems used by these agents.
The Air Travel Consumer Report can be found on DOT's World Wide Web site at http://airconsumer.ost.dot.gov. It is available in pdf and Microsoft Word format.
Copyright 2005 Associated Press
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