D/FW Officials Feel the Sting of Multiple Airline Rejections

Southwest Airline's Denver service is the latest in a series of frustrating rebukes from low-fare airlines, including JetBlue's choice for Austin flights.


To officials at Dallas/Fort Worth Airport, Thursday's announcement that Southwest Airlines will begin service in Denver is the latest in a series of frustrating rebukes from low-fare airlines.

Last week, JetBlue Airways said it would launch its first flights in Texas -- but at Austin's Bergstrom Airport, not D/FW.

Then AirTran Airways said it was suspending one of its high-profile D/FW routes, two daily flights to Los Angeles Airport, because of high fuel costs.

Now, after months of saying that D/FW doesn't fit its business model, Southwest executives said they will begin flights at Denver Airport, which D/FW officials say has many similarities to D/FW.

"D/FW stands ready with 22 available gates and $22 million in incentives," said Joe Lopano, D/FW's executive vice president of marketing and revenue management.

"And yet they chose to walk past it and go to a congested, expensive hub that's controlled by United and Frontier."

Southwest's decision to fly to Denver surprised many in the airline industry.

For years, the airline has said Denver's airport is too expensive for its lean business model.

And competition is likely to be fierce. United Airlines operates a hub there, as does low-fare carrier Frontier Airlines, and both are expected to battle hard to protect their turf.

"Southwest is taking on two entrenched carriers that have low costs and a full-service product," said Mike Boyd, an airline industry consultant with the Boyd Group of Evergreen, Colo. "And it is not a cheap airport."

But Southwest executives said the time is right to return to Denver. Southwest ended service in that city 20 years ago.

"We've been concerned about the costs in the past, but they've done a remarkable job in bringing costs down," said Gary Kelly, Southwest's chief executive, during a conference call.

"It's now a highly regarded, very efficient airport."

D/FW officials, who have been running billboards and ads in North Texas urging Southwest to begin long-haul service at D/FW, say their airport is a more sensible choice for the airline.

According to Lopano, airline costs are significantly higher at Denver than at D/FW.

And the airports' records of flight delays are about equal.

Similarly, Lopano said, although D/FW is the home of American Airlines' fortress hub, which is a challenge for competitors, Denver is just as challenging with its United and Frontier hubs.

Southwest's decision to provide service at Denver Airport proves "beyond any doubt" that the airline could operate successfully at D/FW if it wished, he said.

"If you can compete against a dog that big, you can compete with any dog," Lopano said.

"All of the excuses they've given in the past just don't hold water."

Kelly countered that the two airports are "apples and oranges." He said United's Denver hub handles about 400 daily flights, compared with more than 800 by American at D/FW.

And he said Denver fits well into Southwest's Western route network, which includes a strong presence in Phoenix, Las Vegas and California.

Most importantly, Kelly said, Denver does not have an alternative airport, unlike North Texas, which also has Dallas Love Field.

"We don't serve Denver at all right now, but we do serve North Texas from Love Field," he said.

"We're already in the market."

But Southwest can only serve cities in Texas, neighboring states, and Mississippi, Kansas and Alabama from Love because of the Wright Amendment. The Senate approved a measure Thursday to add Missouri to the states that can be served from Love Field.

For more than a year, Southwest executives have lobbied to have the 1979 law overturned, arguing that long-haul service from Love would reduce fares at both airports and boost the local economy.

D/FW officials, as well as American executives, have strongly opposed the effort, arguing that a repeal would damage the larger airport.

American has threatened to move scores of flights to Love to compete if the amendment is lifted. The airline says that would weaken its D/FW service considerably and the regional economy would suffer.

This content continues onto the next page...

We Recommend

  • News

    Spirit Airlines to Launch Service at DFW

    Spirit Airlines will begin service in January at Dallas-Fort Worth International Airport, which has been trying for a year to replace the hole left when Delta Air Lines eliminated its Dallas hub.

  • News

    Southwest to Serve Dulles

    D.C. will become SWA's second new market this year after it launched service in Denver in January.

  • News

    Southwest Will Serve Dulles

    Southwest Airlines said it will add Dulles Airport to its route map this fall, making the Washington, D.C.-area airport the carrier's second new market this year after it launched service in Denver in...

  • News

    D/FW Courts Southwest Via Ads

    Dallas/Fort Worth Airport has rolled out the second phase of its advertising campaign to persuade Southwest Airlines to begin long-haul service there.