Zagat Air Travel Survey Shows Travelers Frustrated, Industry in a Tailspin (Press Release)

Zagat surveyed 5,277 regular travelers and travel professionals about their air travel experiences during the past year.

Major Gripes: Not surprisingly, the area where airlines' fared the worst in the survey was the Food category - American and Northwest scored feeble sixes (out of a possible thirty), USAirways a paltry five and United a seven. By comparison, Hooters ("no it's not a joke") earned a not quite mouthwatering fourteen, JetBlue a twelve and Midwest gained top marks with a seventeen. And when it comes to the point of it all -- actually traveling -- 42% of surveyors cite "delays, cancellations and waiting," 21% "cramped seating and crowding" and 13% "poor service" as the number one irritant. Only 2% cite "bad or no food" as their number one complaint - probably a sign that fliers have given up any expectation of finding decent food in the air.

Airports: As for airports, New York's JFK scored a dubious double whammy as both the worst domestic and international airport. Commenting on the nation's airports, Mr. Zagat said: "Domestic airports seem to be designed with minimal consideration for the traveler. If Disney world can move its customers around on trolleys, why can't the airlines?"

The full Zagat Air Travel Survey research report is available to members of the media upon request. Ratings and reviews for all of the domestic and international carriers can be downloaded free at

About Zagat Survey, LLC

Zagat Survey is the world's leading provider of consumer survey-based leisure content. With more than 250,000 surveyors, Zagat Survey rates and reviews restaurants, hotels, night life, movies, music, golf, shopping and a range of other entertainment categories. Zagat content is available in print, on the Web, on the Palm and Pocket PC operating systems, on mobile phones, and on TV. For more information, visit

SOURCE Zagat Survey, LLC

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