Complaints About Discrimination
In November, the Department received four complaints alleging discrimination by airlines due to factors other than disability - such as race, religion, national origin or sex - fewer than both the five complaints received in November 2004 and seven in October 2005.
Consumers may file their complaints in writing with the Aviation Consumer Protection Division, U.S. Department of Transportation, C-75, Room 4107, 400 7th St. SW, Washington, DC 20590; by e-mail at firstname.lastname@example.org; by voice mail at (202) 366-2220 or by TTY at (202) 366-0511.
Consumers who want on-time performance data for specific flights should call their airline ticket offices or their travel agents. This information is available on the computerized reservation systems used by these agents.
The Air Travel Consumer Report can be found on DOT's World Wide Web site at http://airconsumer.ost.dot.gov. It is available in "pdf" and Microsoft Word format.
AIR TRAVEL CONSUMER REPORT
KEY ON-TIME PERFORMANCE AND FLIGHT CANCELLATION STATISTICS
Based on Data Filed with the Bureau of Transportation Statistics by the 20 Reporting Carriers
80.0 percent on-time arrivals
Highest On-Time Arrival Rates
Hawaiian Airlines - 95.2 percent
Frontier Airlines - 85.3 percent
America West Airlines - 85.2 percent
Lowest On-Time Arrival Rates
JetBlue Airways - 74.6 percent
Northwest Airlines - 74.9 percent
Alaska Airlines - 75.4 percent
Most Frequently Delayed Flights
Southwest Airlines flight 2030 from New Orleans to Houston Hobby Airport - late 96.67 percent of the time
Southwest Airlines flight 3462 from Houston Hobby Airport to New Orleans - late 93.33 percent of the time
Continental Airlines flight 1197 from Boston to Newark, NJ - late 92.59 percent of the time
ExpressJet Airlines flight 3020 from Greenville/Spartanburg, SC to Newark, NJ - late 91.67 percent of the time
Southwest Airlines flight 3107 from New Orleans to Houston Hobby Airport - late 88.46 percent of the time
Highest Rates of Canceled Flights
1. Comair - 2.4 percent
2. SkyWest Airlines - 1.9 percent
3. Atlantic Southeast Airlines - 1.9 percent
Lowest Rates of Canceled Flights
1. JetBlue Airways - 0.0 percent*
2. Continental Airlines - 0.1 percent
3. Frontier Airlines - 0.1 percent
*JetBlue canceled two flights in November
Contact: Bill Mosley, Tel.: (202) 366-4570
The Department received 755 complaints in November 2013, down from both the 988 complaints filed in November 2012 and the 857 received in October 2013.
The 15 reporting carriers posted an on-time arrival rate of 85.7 percent in November, up from both November 2011’s 85.3 percent mark and October 2012’s 80.2 percent
Consumer complaints about airline service and reports of mishandled baggage increased.
The nation's largest airlines experienced improved on-time performance in April 2005 compared to both the previous month and April of last year.