Airline On-Time Performance in November Shows Improvement Over Last Year

Complaints About Discrimination

In November, the Department received four complaints alleging discrimination by airlines due to factors other than disability - such as race, religion, national origin or sex - fewer than both the five complaints received in November 2004 and seven in October 2005.

Consumers may file their complaints in writing with the Aviation Consumer Protection Division, U.S. Department of Transportation, C-75, Room 4107, 400 7th St. SW, Washington, DC 20590; by e-mail at airconsumer@dot.gov; by voice mail at (202) 366-2220 or by TTY at (202) 366-0511.

Consumers who want on-time performance data for specific flights should call their airline ticket offices or their travel agents. This information is available on the computerized reservation systems used by these agents.

The Air Travel Consumer Report can be found on DOT's World Wide Web site at http://airconsumer.ost.dot.gov. It is available in "pdf" and Microsoft Word format.

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Facts

AIR TRAVEL CONSUMER REPORT

November 2005

KEY ON-TIME PERFORMANCE AND FLIGHT CANCELLATION STATISTICS

Based on Data Filed with the Bureau of Transportation Statistics by the 20 Reporting Carriers

Overall

80.0 percent on-time arrivals

Highest On-Time Arrival Rates

Hawaiian Airlines - 95.2 percent

Frontier Airlines - 85.3 percent

America West Airlines - 85.2 percent

Lowest On-Time Arrival Rates

JetBlue Airways - 74.6 percent

Northwest Airlines - 74.9 percent

Alaska Airlines - 75.4 percent

Most Frequently Delayed Flights

Southwest Airlines flight 2030 from New Orleans to Houston Hobby Airport - late 96.67 percent of the time

Southwest Airlines flight 3462 from Houston Hobby Airport to New Orleans - late 93.33 percent of the time

Continental Airlines flight 1197 from Boston to Newark, NJ - late 92.59 percent of the time

ExpressJet Airlines flight 3020 from Greenville/Spartanburg, SC to Newark, NJ - late 91.67 percent of the time

Southwest Airlines flight 3107 from New Orleans to Houston Hobby Airport - late 88.46 percent of the time

Highest Rates of Canceled Flights

1. Comair - 2.4 percent

2. SkyWest Airlines - 1.9 percent

3. Atlantic Southeast Airlines - 1.9 percent

Lowest Rates of Canceled Flights

1. JetBlue Airways - 0.0 percent*

2. Continental Airlines - 0.1 percent

3. Frontier Airlines - 0.1 percent

*JetBlue canceled two flights in November

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DOT 1-06

Contact: Bill Mosley, Tel.: (202) 366-4570

Briefing Room

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