Complaints About Airline Service
In March, the Department received 709 complaints from consumers about airline service, up 2.5 percent from the 692 complaints received in March 2005 and 29.1 percent more than the 549 filed in February 2006. For the first three months of this year consumers filed 2,086 complaints, down 21.5 percent from the total of 2,657 received during January-March 2005.
Complaints About Treatment of Disabled Passengers
The report also contains a tabulation of complaints filed with DOT in March against specific airlines regarding the treatment of passengers with disabilities. The Department received a total of 30 disability-related complaints in March, 30.2 percent fewer than the 43 received in March 2005 but 20 percent more than the 25 filed in February 2006. For the first three months of this year the department received 98 disability-related complaints, 31 percent fewer than the 142 filed during January-March 2005.
Complaints About Discrimination
In March, the Department received 11 complaints alleging discrimination by airlines due to factors other than disability such as race, religion, national origin or sex compared to the totals of 13 complaints filed in March 2005 and five in February 2006. For the first three months of this year, the Department received 26 discrimination complaints, down 29.7 percent from the 37 received during January-March 2005.
Consumers may file their complaints in writing with the Aviation Consumer Protection Division, U.S. Department of Transportation, C-75, Room 4107, 400 7^th St. SW, Washington, DC 20590; by e-mail at firstname.lastname@example.org; by voice mail at (202) 366-2220 or by TTY at (202) 366-0511.
Consumers who want on-time performance data for specific flights should call their airline ticket offices or their travel agents. This information is available on the computerized reservation systems used by these agents.
The Air Travel Consumer Report can be found on DOTs World Wide Web site at http://airconsumer.ost.dot.gov.
According to information filed with the Bureau of Transportation Statistics, the 20 airlines reporting on-time performance with DOT recorded an on-time arrival rate of 77.4 percent in 2005.
The nation's largest airlines experienced improved on-time performance in April 2005 compared to both the previous month and April of last year.
Consumer complaints about airline service and reports of mishandled baggage increased.
The 20 carriers reporting on-time performance recorded an overall on-time arrival rate of 80.0 percent in November.