Delta To Save $2.7 Million By Closing 2 Call Centers

Delta Air Lines Inc., which is trying to slash costs during bankruptcy, will close two U.S. reservation call centers to save about $2.7 million a year. Delta decided last week to shut the centers in Miramar, Fla., and Montgomery, Ala., on...


Delta Air Lines Inc., which is trying to slash costs during bankruptcy, will close two U.S. reservation call centers to save about $2.7 million a year.

Delta decided last week to shut the centers in Miramar, Fla., and Montgomery, Ala., on Sept. 1, spokeswoman Gina Laughlin said Thursday in an interview. The 650 workers affected can seek transfers to other jobs at Delta or accept severance packages, she said.

Delta is paring $1.9 billion from yearly costs and seeking $1.1 billion in new revenue to emerge from Chapter 11. The Atlanta-based carrier is headed toward eliminating 9,000 jobs by the end of 2007 as part of its reorganization, Chief Executive Gerald Grinstein said June 3.

It's too early to know how many of the Florida and Alabama workers will move to other reservation centers or new jobs at Delta, Laughlin said. Delta has about 6,000 employees in its reservation department, she said.

U.S. call centers will remain open in Atlanta and Augusta, Ga.; Tampa, Fla.; Huntsville, Ala.; Cincinnati; Salt Lake City; and Dallas-Fort Worth. The airline also has centers in Montreal, London, Santiago and Tokyo.



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