The airport plans to use the results of the survey - which will now be conducted quarterly - to make tangible changes and to serve as a benchmark going forward, said Pete Gingras, DIA's airport property officer.
The airport's current concessions layout is in large part based on a similar survey conducted for DIA before the airport even opened.
"Many of the (concessions) locations are where they are today because of that," Gingras said. "This gives us a fresh look and a sense of what the traveling public" wants.
DIA survey highlights
Scores for major areas of the airport, on a 100-point scale, with 100 being the best:
* In-terminal train 80
* Terminal facilities 78
* Check-in process 70
* Gate areas 69
* Security check point 63
* Food and beverage 54
* Retail services 53
* Overall 68
* Wait times to use restrooms 81
* Cleanliness of terminal/concourses 75
* Comfortable seating in gate area 59
* Having high-quality food and beverages 40
* Healthy choices at airport restaurants 33
*Scores Of 70 And Above Are Considered Among The Best In The Country; 60 To 69 Are "Good" To "Very Good"; 50 Is Just Passing; Below 45 Is "Failing ...
At critical juncture, airport must balance growth, uncertainty
The expansion would involve extending the east end of the concourse by a couple of hundred yards.
Orlando Int'l Airport tumbled 13 spots on an airport customer satisfaction survey, falling below the average for large airports.
The airport authority this week began increasing its budget for the building that will replace RDU's cramped Terminal C. The new price is $555 million.