Denver International Airport Is Mostly a Hit

But passengers think concessions need work, survey shows.


The airport plans to use the results of the survey - which will now be conducted quarterly - to make tangible changes and to serve as a benchmark going forward, said Pete Gingras, DIA's airport property officer.

The airport's current concessions layout is in large part based on a similar survey conducted for DIA before the airport even opened.

"Many of the (concessions) locations are where they are today because of that," Gingras said. "This gives us a fresh look and a sense of what the traveling public" wants.

INFOBOX

DIA survey highlights

Scores for major areas of the airport, on a 100-point scale, with 100 being the best:

* In-terminal train    80

* Terminal facilities    78

* Check-in process    70

* Gate areas    69

* Security check point    63

* Food and beverage    54

* Retail services    53

* Overall    68

SUB AREAS

* Wait times to use restrooms    81

* Cleanliness of terminal/concourses    75

* Comfortable seating in gate area    59

* Having high-quality food and beverages    40

* Healthy choices at airport restaurants    33

*Scores Of 70 And Above Are Considered Among The Best In The Country; 60 To 69 Are "Good" To "Very Good"; 50 Is Just Passing; Below 45 Is "Failing ...



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