California Woman Fights for Passenger Rights

"We need the legislation right now because the airlines won't police themselves," said Hanni.

Since Dec. 29, when 67 American flights were stuck on the tarmac for more than three hours, the airline has revised its policy to ensure passengers do not spend more than four hours in grounded planes, Wagner said. The company has sent out apologies and ticket vouchers to about 5,000 passengers affected that day, he said.

Nevertheless, Hanni said she does not plan to give up her fight to make air travel less unpleasant.

"I'm going to take it all the way," she said, "no matter what it takes."


On the Net:

Coalition for an Airline Passengers' Bill of Rights:

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