Hartsfield-Jackson International Airport has tied for second place nationally in a ranking of customer satisfaction at the country's big airfields that was conducted by California-based J.D. Power and Associates.
Dallas/Fort Worth International ranked highest in overall customer satisfaction among large airports, followed closely by Hartsfield-Jackson and Detroit Metropolitan Wayne County, which tied for second-place honors.
The survey results provide a boost for Atlanta's airport, which last year placed 10th in overall customer satisfaction, said Jim Gaz, J.D. Power's senior director for travel and entertainment. A total of 10,200 people were surveyed for the 2007 North America Airport Satisfaction Study, which was conducted from March 2006 to April 2007.
"It looks like they [Hartsfield-Jackson] improved in five of eight measures of satisfaction," Gaz said. "They are most improved in baggage check-in, accessibility, terminal facilities [cleanliness of terminal] and baggage claim."
The survey, now in its seventh year, looked at 17 large airports. There were 573 evaluations specifically for Hartsfield-Jackson, which is the busiest airport in the world.
"This accomplishment is a testament to the collective hard work of all employees, and to our commitment to being the world's best airport by exceeding customer expectations," said Hartsfield-Jackson spokesman Herschel Grangent.
Copyright 2005 LexisNexis, a division of Reed Elsevier Inc. All rights reserved.
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