CyberSource Online Fraud Report on Airlines Now Available

Examines impact of online fraud on airlines worldwide

MOUNTAIN VIEW, Calif. , and READING, United Kingdom , April 28 /PRNewswire-FirstCall/ -- CyberSource Corporation (Nasdaq: CYBS) today announced the general availability of its Airline Online Fraud Report, a comprehensive study of the impact of online fraud on the airline industry. CyberSource commissioned the study in association with Airline Information LLC. It can be downloaded at:


"eCommerce is one of the most important sources of airline revenues," said Dr. Akif Khan , Head of Client and Technical Services at CyberSource Ltd., "with about a third of all bookings deriving from the online sales channel. So this form of crime is of paramount concern to our airline customers and to us. We hope this study will enable all who care about the industry to better understand fraud, its implications, and possible solutions."

According to the report, airlines worldwide lost over $1.4 billion to online fraudsters in 2008, about 1.3% of worldwide airlines' online revenue.

CyberSource Corporation's broader annual study of eCommerce fraud is now in its tenth edition in the U.S. and fifth annual edition in the U.K. The reports have been cited in scores of publications and government studies over the years. This first in-depth look at online fraud in the global airline business examines key metrics and discusses real-world payment management tactics that can be implemented by airlines to improve business efficiency and profitability.

The Airline Online Fraud Survey was commissioned by CyberSource Corporation in association with Airline Information LLC. The data was compiled in an online survey conducted by Mindwave Research in the U.S., and additional phone follow-ups were conducted by Vanson Bourne Ltd in the U.K. The surveys were fielded December 1, 2008 through January 16, 2009 and yielded 99 qualified and complete responses.

About CyberSource

CyberSource Corporation is a leading provider of electronic payment and risk management solutions. CyberSource solutions enable electronic payment processing for Web, call centre, and POS environments. CyberSource also offers industry leading risk management solutions for merchants accepting card-not-present transactions. CyberSource Professional Services designs, integrates, and optimises commerce transaction processing systems. Approximately 262,000 businesses use CyberSource solutions, including half the companies comprising the Dow Jones Industrial Average. The company is headquartered in Mountain View, California , and has sales and service offices in Japan , the United Kingdom , and other locations in the United States including Bellevue, Washington and American Fork, Utah . For more information on CyberSource please visit or email

About Airline Information

Airline Information is an established innovator in commercial aviation management conferences and publishing. Over 200 airlines regularly attend Airline Information conferences and forums worldwide. The firm provides airline professionals and industry suppliers with free high-quality online publications as well as professional guidebooks in loyalty, CRM, eCommerce, payments, and ancillary revenue development. For more information, please visit:

(C)2009 CyberSource Corporation. All rights reserved. CyberSource is a registered trademark in the U.S. and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.

SOURCE CyberSource Corporation