Baltimore-Washington International Thurgood Marshall Airport is the best airport of its size in the world, according to a survey by Airports Council International. BWI ranked No. 1 for airports serving 15 million to 25 million passengers in the Airport Service Quality 2009 survey released Wednesday. BWI was the only U.S. airport to place first in any size category. BWI was not ranked in any category in the 2008 ASQ survey. The rankings are based on 275,000 questionnaires completed at more than 100 airports worldwide. The survey asks passengers to rate airports based on ambience, cleanliness, comfort of the waiting areas, airport staff, ease of making connections, inspection experience and shopping facilities.
- Michelle Deal-Zimmerman