Kansas City International (MCI) ranks highest among medium airports, and performs particularly well in three of the six factors: airport accessibility, check-in/baggage check and security check. Following MCI in the segment rankings are Portland International (PDX) and Tampa International (TPA). PDX performs particularly well in the food and retail services factor while TPA performs particularly well in the terminal facilities and baggage claim factors.
Among small airports, Indianapolis International Airport (IND) ranks highest and performs particularly well in the check-in/baggage check, security check and terminal facilities factors. Following IND in the segment rankings are Fort Myers/Southwest Florida International (RSW) and Tucson International (TUS).
The 2010 North America Airport Satisfaction Study is based on responses from more than 12,100 passengers who took a round-trip flight between January and December 2009. Passengers evaluated their departing and arriving airports, and the study includes a total of more than 24, 200 evaluations. The study was fielded between January and December 2009. For more information, view airport ratings or read an article on JDPower.com.
Also included in the study but not ranked due to small sample size are: Albany International Airport - ALB; Anchorage International Airport - ANC; Boise Airport - BOI; Dayton International Airport - DAY; El Paso International - ELP; Greater Rochester International Airport - ROC; Long Beach Airport - LGB; Louisville International Airport - SDF; Manchester-Boston Regional Airport - MHT; Norfolk International Airport - ORF; Omaha Airport Authority Eppley Airfield - OMA; Ontario International Airport - ONT; Richmond International Airport - RIC; Spokane International Airport - GEG; Tulsa International - TUL; and Will Rogers World Airport - OKC.
(1) Source: J.D. Power and Associates 2009 North America Hotel Guest Satisfaction Index Study(SM)( )and J.D. Power and Associates 2009 Rental Car Satisfaction Study(SM)
About J.D. Power and Associates
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