Flexjet Launches Two New Programs for Fractional Customers

Satisfaction Guarantee allows for opting out after 90 days


Flexjet Fractional Jet Ownership Customers Gain Hefty Benefits with Launch of Two New Programs

- 90-Day Satisfaction Guarantee offers 100 percent reimbursement

- Unlimited Carry Forward Hours program allows customers to "roll over" unused hours into new contract

PR Newswire

DALLAS, May 25, 2011 /PRNewswire/ -- (www.flexjet.com)— To continue its mission of providing exceptional flexibility and value, Flexjet is proud to announce two new benefits for fractional jet owners. The 90-Day Satisfaction Guarantee allows owners to exit their contract for any reason within the initial three-month period—regardless of contract. The Unlimited Carry Forward Hours program grants fractional and lease customers the ability to roll over 100 percent of their accrued and unused hours into a future purchase. Both offers are available to all current and future Flexjet fractional customers and will be integrated as standard features of Flexjet's fractional offerings.

"At Flexjet, we are determined to offer genuine competitive value and be the industry leader in customer satisfaction," said Fred Reid, President, Flexjet. "Our new 90-Day Satisfaction Guarantee and Unlimited Carry Forward Hours programs are just two examples of how committed we are to not only meeting, but exceeding, our customers' expectations every time they fly."

The 90-Day Satisfaction Guarantee program presents a default clause allowing any owner to exit their contract during the first 90 days from the contract start date if not completely satisfied with the program. Customers will not be charged an early-termination fee and will be reimbursed 100 percent of the purchase price.

The Unlimited Carry Forward Hours program provides fractional and lease customers the opportunity to carry forward 100 percent of their accrued—but unused and unsold—allocated hours from their current ownership interest to their new interest. When using Carry Forward Hours, customers will be responsible for their total hourly rate change and applicable taxes.

For more information on Flexjet, visit www.flexjet.com or call 1-800-FLEXJET (353-9538).

About Flexjet

Richardson, TX-based Flexjet – a division of Bombardier, the world's largest business aviation manufacturer - first entered the fractional jet ownership market in 1995. Flexjet now offers whole aircraft ownership and management, fractional jet ownership, jet cards and charter brokerage services*. Flexjet is the first fractional aircraft program manager in the world to be recognized as achieving the Air Charter Safety Foundation's Industry Audit Standard, and has been honored with its 12th FAA Diamond Award for Excellence. Flexjet's fractional program fields an exclusive family of Bombardier business aircraft - the youngest in the fractional jet industry with an average age of 4.3 years - including the Learjet 40 XR, Learjet 45 XR, Learjet 60 XR, Challenger 300 and Challenger 605 business jets.  For more details on innovative programs and flexible offerings, visit www.flexjet.com.  

Flexjet has an approved fractional ownership program pursuant 14 C.F.R. Part 91, Subpart K, and manages flights for individual aircraft owners under Part 91 whole aircraft management program. All other flights (e.g. Flexjet 25 card program, charter card program, supplemental lift, etc.) are provided by certificated air carriers in accordance with applicable laws and regulations, as Flexjet is not an air carrier.

About Bombardier

A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2011, were $17.7 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com.

*The Flexjet 25 Jet Card program is operated under Part 135 by Jet Solutions, LLC, a U.S. air carrier. Flexjet acts as an agent for Jet Solutions, LLC, in connection with the Flexjet 25 Jet Card program. Flexjet acts as an agent for the customer for the Flexjet charter card and on-demand charter brokerage programs in arranging transportation operated under Part 135 by U.S. air carriers.

Bombardier, Challenger 300, Challenger 605, Flexjet, Flexjet 25, Learjet 40, Learjet 45, Learjet 60 and XR are either registered or unregistered trademarks of Bombardier Inc. or its subsidiaries.

SOURCE Flexjet

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