Webinar: Tackling the Customer Service Challenge in a Tough Economic Environment
Event Date:Thursday, July 21, 2011 @ 1:00 PM Eastern/12:00 PM Central
Why you NEED to register... LEARN how to develop employee incentive programs DEVELOP supervisors to become motivators for front line staff, and employees to become highly skilled problem solvers DISCOVER customer service “tools” MOBILIZE the airport workforce MEET your traveler's service needs
"It's a blue-chip group," says Murphy of the panel, which includes:
Barbara Yamamoto Customer Service Director Los Angeles World Airports
Jeff Martinelli Public Affairs Manager Allegheny County Airport Authority (Pittsburgh Int’t Airport)
John K Duval A.A.E. National Aviation Director Austin Commercial L.P. (Past Chair, American Association of Airport Executives and ‘Chapter 4’ in Reclaiming the Sky.)
John F. Infanger - Editorial Director Key to the launch of airport business Magazine 25 years ago, Infanger has received numerous awards for his writing including the National Air Transportation Association’s (NATA) Aviation Journalism Award in 1991 and the Best Editorial Award from Cygnus Business Media in 1999. In 2010, Infanger was promoted to VP of content for Cygnus Business Media’s Cygnus AVIATION group.
Tom Murphy Following 9/11, Murphy wrote a book, Reclaiming the Sky, which documented the efforts of airports and aviation personnel to get the aviation system operating on that fateful day. Today, Murphy is taking on the airport customer service challenge as the director of the Human Resiliency Institute at Fordham University. As he says, “If aviation doesn’t address its service issues, it’s a liability for the industry.”
This event is sponsored by AirIT, a wholly owned subsidiary of Fraport's Frankfurt Airport Services Worldwide and is considered to be a world leader in providing turnkey integrated solutions to the transportation industry.
Please register at: Airport Business Magazine
Airport Business magazine is the most widely circulated and audited business publication that targets professionals who manage airports, airport-based businesses, and corporate flight facilities in North America. Its 17,000 subscribers are critical to the safe operation of the North American air transportation system. Published 11 times annually, Airport Business seeks to help these managers run their operations more effectively by sharing case studies of what others are doing successfully and by providing expert analysis, industry news, and product information.
Air-Transport IT Services, Inc. is a single source provider and integrator of diversified information technology products and services to the air transportation and seaport industry, offering a full complement of operations, passenger processing and business management systems. From the ramp to revenue management, AirIT has more than 20 years experience providing our customers with a comprehensive portfolio of integrated technology solutions and services including system integration, software, hardware, network, installation, and 24x7 service, support and help desk.