Upon seminar completion, one will be able to improve process design and implementation productivity, quality and safety using techniques, tools and behaviors for error prevention and mitigation. Specifically, one will understand: The fundamental precept explaining the importance of human error prevention/reduction; Human error prevention terminology; The four fields of focus for human error prevention/reduction; The relationships among culture, beliefs, values, attitudes and behavior; Quality and safety culture and the quality-conscious/safety-conscious work environment; Leadership roles and responsibilities for creating and maintaining the quality-conscious/safety-conscious work environment; The seven human error causal factors; The five levels of human error; The three levels of barriers to human error; The four types of things in which the barriers may exist at each barrier level; Techniques by which to make barriers effective; Poka yoke techniques;The spectrum of barrier effectiveness; The relationship of human error prevention/reduction to the total quality/safety function; Error-inducing conditions and behaviors by which to counteract these conditions; Non-conservative decisions and thought processes and behaviors for conservative decisions; Coaching to reduce the recurrence of human error; Human error root causes; Human error measurement; How to design, implement, manage and assess a Human Error Prevention initiative. Ben Marguglio is the presenter.
