Upon completion of this seminar, one will understand how to substantially improve safety, quality and productivity through human error prevention / reduction. Specifically, one will understand: Human error prevention terminology; The relationships among culture, beliefs, values, attitudes and behavior; The seven human error causal factors; The five levels of human error; The three levels of barriers to human error; The four types of barriers within each barrier level; Techniques by which to make barriers effective; Error-inducing conditions and behaviors by which to counteract these conditions; Non-conservative decision thought processes and behaviors; Conservative decision thought processes and behaviors; Coaching to reduce the recurrence of human error; Human error root causes; Human error measurement; How to design, implement, manage and ! assess a Human Error Prevention initiative.
