Date: 03/13/13 9:00 AM CT - 03/15/13 5:00 PM CT
Location: Miami, FL
Web site: http://www.iata.org/training/courses/Pages/tapp18.aspx
This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.