IATA Airport Customer Services

March 13, 2013 - March 15, 2013
Drive a culture of excellence around customer service and communication.

Miami, FL

http://www.iata.org/training/courses/Pages/tapp18.aspx

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.