ServiceElements is a Phoenix-based firm specializing in people-development and customer service training for aviation professionals.
Articles by ServiceElements, Christine
ServiceElements: Customer Service Tip of the Week
by ServiceElements, Christine Hill
Created: March 20, 2013
How can we ensure that those who are promoted into leadership/supervisory...
Customer Service Tip
by ServiceElements, Christine Hill
Created: March 6, 2013
Utilize real life scenarios as examples of what actions constitute good...
Creating an Organization that is Truly Customer Service Focused
by ServiceElements, Christine Hill
Created: February 26, 2013
Customer service as a differentiator does not "just happen" it is part of a...
The Connection Between Customer Loyalty and Customer Complaints
by ServiceElements, Christine Hill
Created: February 12, 2013
If customers know that the service provider is trying to address their...
What It Takes to Be #1 — From Football to Aviation Companies
by ServiceElements, Christine Hill
Created: February 5, 2013
Over 110 million viewers tuned in to watch the Super Bowl last February...
Service Commitment
by ServiceElements, Christine Hill
Created: January 23, 2013
People who are committed to service excellence know why their jobs are...
Profiling the External Customer
by ServiceElements, Christine Hill
Created: January 16, 2013
All organizations have one thing in common: they depend on customers to...
Globalization and Understanding Diversity
by ServiceElements, Christine Hill
Created: December 12, 2012
What does globalization mean to us personally in our work environment?
Market Culture
by ServiceElements, Christine Hill
Created: November 7, 2012
Market driven cultures are innovative ...
Technical Culture
by ServiceElements, Christine Hill
Created: October 30, 2012
Technical proficiency within an organization has to do with the...
The Insider's Culture
by ServiceElements, Christine Hill
Created: October 24, 2012
The description of a regional airport somewhere in Texas perhaps best...
Customer Culture
by ServiceElements, Christine Hill
Created: October 17, 2012
The Market Culture and Customer Culture are both focused on the external...
The Four Service Culture Profiles
by ServiceElements, Christine Hill
Created: October 10, 2012
Technical and relationship skills must be applied to internal and...
Customer Service Strategy: Transformation Vs. Transaction
by ServiceElements, Christine Hill
Created: October 3, 2012
The whole team must understand the vision and the mission of the...
How to engage or re-engage employees ... Where to begin
by ServiceElements, Christine Hill
Created: September 19, 2012
Engaged employees want their organizations to succeed
"Adhering to Process & Procedure -- Follow-Up"
by ServiceElements, Christine Hill
Created: September 12, 2012
As service providers, we must determine where to draw the fine line
Adhering to Process & Procedure
by ServiceElements, Christine Hill
Created: September 5, 2012
Sometimes service in organizations falls by the wayside due to processes...
Creating an Organization that is Truly Customer Service Focused
by ServiceElements, Christine Hill
Created: August 29, 2012
Customer service has many connotations
Leadership Basics
by ServiceElements, Christine Hill
Created: August 22, 2012
Leadership Is The Power To Influence
"The Stages and Dynamics of Change"
by ServiceElements, Christine Hill
Created: August 15, 2012
Dealing with change is quicker and faster for some people or...