U.S. airlines’ systemwide (domestic and international) scheduled service load factor fell to 82.6 percent in November, seasonally adjusted, after remaining virtually unchanged for four consecutive months.
Southwest failed to offer passengers on 16 aircraft delayed at Chicago Midway the opportunity to deplane within three hours of arrival and failed to have sufficient staff available to implement its Tarmac Delay Contingency Plan last January.
The nation’s largest airlines posted an on-time arrival rate of 79.6 percent in April, up from both the 77.3 percent on-time rate posted in April 2013 and the 77.6 percent on-time rate posted in March 2014.
The tentative approval includes several safeguards specifically designed to protect privacy, ensure competition and consumer choice, and make clear the voluntary nature of the standard and its availability to all airline industry participants.
December was the first month that full-time equivalent (FTE) employment for U.S. scheduled passenger carriers was higher than the same month of the previous year after 15 consecutive months of declines.
Airline consumer complaints filed with the U.S. Department of Transportation's (DOT) Aviation Consumer Protection Division during 2013 were down 14.1 percent from 2012, according to the DOT’s Air Travel Consumer Report released today.
DOT says Qantas violated federal rules last March by not informing passengers on a delayed aircraft at Dallas/Fort Worth International Airport that they had the opportunity to leave the plane as it sat at the gate for an extended period of time with the...
In October, airlines improved their on-time performance while posting a lower rate of canceled flights and mishandled baggage than the same period in 2012, according to the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report released...
It fined American Airlines $60,000 for violating the Department's full-fare advertising rule after the airline's agents told consumers that surcharges levied by the airlines were government-imposed taxes.
Today it fined the Brazilian airline GOL $250,000 for violating a number of DOT's rules protecting the rights of air travelers. This is the largest penalty assessed for violations of the rules adopted in April 2011.
It is requiring airline websites and automated airport kiosks to be accessible to passengers with disabilities. In addition, airlines will choose between stowing wheelchairs in a cabin compartment on new aircraft or strapping them to a row of seats, an...