SITA is the world's leading specialist in air transport communications and information technology (IT) solutions. Working closely with the air transport community, we innovate and develop IT applications and communication services across every aspect of the business.
The airline will use SITA’s global IP Network to connect its back offices, ticketing desks and check-in counters at an initial 10 airports across India with its passenger services system, based in Germany.
American Airlines will become the first airline to use the SITA Common-use Beacon Registry; passengers can look forward to getting up-to-date and relevant information on their mobile devices in airports everywhere.
Copenhagen Airport is the first airport in the world to trial Google Glass. Results from both passengers and the airport service team have been positive, with the innovative technology enabling superior passenger service.
By 2017, 90% of airlines plan to use business intelligence solutions to manage flight disruptions more effectively and efficiently, and 87% plan to use self-service technologies to improve passenger services during periods of disruption.