Ralph Hood

Posts from public speaking professional Ralph Hood on current events and issues related to aviation and airports.

  • Do You Know Your Customers?

    By Ralph Hood - Wednesday April 16, 2014
    When it comes to customer service, airports are in a difficult position. As an airport executive recently said, “No matter what goes wrong on a trip, the destination airport gets the blame.” I’d never thought of that before, but it’s...
  • My, How Airports Have Changed!

    By Ralph Hood - Wednesday April 2, 2014
    With all of the changes in airplanes, engines and performance, I tend to forget about the changes in airports in the United States. Looking at airports through passengers’ eyes, the changes have been awesome. When I first flew the airlines in the...
  • The World Leaps Into Drones—Except Us!

    By Ralph Hood - Wednesday March 19, 2014
    I’m mad as a wet hen and you should be too! According to everything I read, see and hear, the rest of the world is leaping into drones—or, more appropriately, Unmanned Aviation Systems (UAS)—faster than teenagers can eat French fries while we...
  • What a Week!

    By Ralph Hood - Wednesday March 5, 2014
    This week is just terrific for a long-time aviation nut such as I. First, I fly from the Deep South—the mountains of East Tennessee—to Winnipeg, Manitoba, Canada, where I speak on Friday for the Manitoba Aviation Council (MAC). That’s what we...
  • Visiting An Aircraft Manufacturer

    By Ralph Hood - Wednesday February 19, 2014
    Today I did something all aviators should do every now and then. I visited a Tennessee garage in which four retired men—Charles McNabb, Brinson Fender, Allen Green and Larry Norris—are busily building, with a little bit of help from their friends, a...
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