These days it seems that more than ever before people are working harder but have less time
Engaged team members are looking for ways to constantly improve their value.
Imagine if everyone took ownership of problems and obstacles that occur each and every day in the workplace of our organizations!
Alignment is the element that turns a group of athletes into a winning team, or a company full of different personalities into a competitive, high performance team.
There is no easy path to excellence. It must be a steady drumbeat that is continually and constantly practiced.
Collective Ambition is not a new concept. It has been around for years.
Many companies utilize “exit interviews” as a way to uncover ways to improve the organization and keep their employees happy.
Building a brand based upon service begins with answering two questions: 1)“How does the organization’s team view the brand/company? (as discussed last week) and 2) “How do the customers/passengers view the customer service of the company?”
It is important that the team all be onboard with the promise of the brand. Do they understand it? Do they believe it? Do they live it in every customer touch point?
The brand takes time to build---just like trust.
If effective ORM practices are in place, effective CRM is sure to follow.
Strategy and Goals: Why are we in business? What do we offer our customer that is unique? What are our strengths and weaknesses? What are we capable of? How do we define success?