Engaged team members are looking for ways to constantly improve their value.
These days it seems that more than ever before people are working harder but have less time
Imagine if everyone took ownership of problems and obstacles that occur each and every day in the workplace of our organizations!
Alignment is the element that turns a group of athletes into a winning team, or a company full of different personalities into a competitive, high performance team.
There is no easy path to excellence. It must be a steady drumbeat that is continually and constantly practiced.
Collective Ambition is not a new concept. It has been around for years.
Many companies utilize “exit interviews” as a way to uncover ways to improve the organization and keep their employees happy.
Anyone who works in aviation is making a difference, probably in ways they have not even thought about.
It is important that the team all be onboard with the promise of the brand. Do they understand it? Do they believe it? Do they live it in every customer touch point?
If effective ORM practices are in place, effective CRM is sure to follow.
Strategy and Goals: Why are we in business? What do we offer our customer that is unique? What are our strengths and weaknesses? What are we capable of? How do we define success?
Listen, or Your Tongue Will Make You Deaf
Traditional dynamics of many organizations too often are influenced by the ‘silo’ effect where activities for different departments are shaped by the specific demands placed on that department
Emphasize critical moments of service, or touch points, with customers in order to improve customer satisfaction