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  • Do You Know Your Customers?

    By Ralph Hood - Wednesday April 16, 2014
    When it comes to customer service, airports are in a difficult position. As an airport executive recently said, “No matter what goes wrong on a trip, the destination airport gets the blame.” I’d never thought of that before, but it’s...
  • My, How Airports Have Changed!

    By Ralph Hood - Wednesday April 2, 2014
    With all of the changes in airplanes, engines and performance, I tend to forget about the changes in airports in the United States. Looking at airports through passengers’ eyes, the changes have been awesome. When I first flew the airlines in the...
  • The World Leaps Into Drones—Except Us!

    By Ralph Hood - Wednesday March 19, 2014
    I’m mad as a wet hen and you should be too! According to everything I read, see and hear, the rest of the world is leaping into drones—or, more appropriately, Unmanned Aviation Systems (UAS)—faster than teenagers can eat French fries while we...
  • What a Week!

    By Ralph Hood - Wednesday March 5, 2014
    This week is just terrific for a long-time aviation nut such as I. First, I fly from the Deep South—the mountains of East Tennessee—to Winnipeg, Manitoba, Canada, where I speak on Friday for the Manitoba Aviation Council (MAC). That’s what we...
  • Visiting An Aircraft Manufacturer

    By Ralph Hood - Wednesday February 19, 2014
    Today I did something all aviators should do every now and then. I visited a Tennessee garage in which four retired men—Charles McNabb, Brinson Fender, Allen Green and Larry Norris—are busily building, with a little bit of help from their friends, a...
  • Eastern Redux?

    By Ralph Hood - Wednesday February 5, 2014
    The two biggest surprises in the last week or so: The Super Bowl rout and Eastern Airlines may ride again. Eastern—it is reported—may fly again, run/operated by a group that has no connection to the previous Eastern, but does own certain rights...
  • Beam Me Up, Scotty!

    By Ralph Hood - Wednesday January 22, 2014
    Star Trek had it right the whole time. Remember the way those spaceships shot down enemy aircraft with ray guns? ZAP! ZAP! Some predicted that fiction would become reality and that we really would use laser beams to shoot down enemy aircraft in the...
  • Textron Buys Beech

    By Ralph Hood - Wednesday January 8, 2014
    Well, I’ll be danged . Textron is buying Beech. Now, let me see—Textron owns Cessna. That means Cessna and Beech will be joined. We have come full circle. “Thereby,” as the great Bard himself put it so well, “hangs a tale.” This will...
  • Watch Out! The Guvmint Wants More Money

    By Ralph Hood - Wednesday December 18, 2013
    Well, I reckon the guvmint has finally decided to work on the deficit. As you know, it’s been spending more—a lot more—than it takes in every year. Now the guvmint needs money, and there may be no entity in world history more dangerous than...
  • I Don’t Understand Unions

    By Ralph Hood - Wednesday December 4, 2013
    Please note—this isn’t an attack on unions, it’s just an admission that I don’t understand them. Yesterday I received from Airport Business via the regular b2b email—you do get those, don’t you?—an Associated Press (AP) story by Mark...