Blog Archives




 
  • Service Attitude

    By ServiceElements, Christine Hill - Wednesday August 21, 2013
    When someone believes in what they do, it is not hard to get motivated. The reason behind the motivation could be as simple as being excited and eager to complete the task ahead, no matter how challenging it may seem to be. A strong commitment fuels a...
  • Service Action

    By ServiceElements, Christine Hill - Tuesday August 13, 2013
    Service Question:  What do you call a person who is committed to a cause and has a great attitude but never gets around to taking the action to make things happen? Answer:      a)       Unemployed...
  • Service Commitment

    By ServiceElements, Christine Hill - Wednesday July 24, 2013
    Commitment: To pledge or engage oneself. People who are committed to excellence in the service they provide have a clear understanding why their jobs are important, and how they are making a difference for their customers (whether they are external or...
  • Employee Engagement Update

    By ServiceElements, Christine Hill - Wednesday July 17, 2013
    Employee engagement is an important topic and a challenge for many supervisors and leadership of organizations in aviation just as it is in other industries. Gallup research has been measuring and reporting on this topic since 2008 in an effort to provide...
  • Living on Customer-Focused Values

    By ServiceElements, Christine Hill - Wednesday July 10, 2013
    From time to time, we like to report about how service-focused companies are creating and maintaining a culture of service. Creating a culture of service is an ongoing, day-in, day-out process that involves everyone in the organization. The entire team...
  • Leadership Role in Service

    By ServiceElements, Christine Hill - Wednesday July 3, 2013
    The average person is said to influence over 10,000 other people in their lifetime. Influence is found at every level of an organization----CEO and executive management team, division and group-level managers and employees. We are all capable of...
  • Milestones in Service

    By ServiceElements, Christine Hill - Wednesday June 26, 2013
    In Celebration of ServiceElements' 10th Year Anniversary, we started gathering information on what it means to be in business for 10 years. Many of the topics on this milestone highlight topics that make up some of the modules we use in our workshops...
  • A 12 Minute Tool for Managers

    By ServiceElements, Christine Hill - Wednesday June 19, 2013
    Surveys show that one of the top concerns of frontline staff is direct contact with their supervisor or manager. One way to combat this concern is a very simple 12 minute tool for the manager’s toolbox. This tool helps managers build that time into...
  • Moving Beyond Sameness

    By ServiceElements, Christine Hill - Wednesday June 12, 2013
    Product Parity is when there is not much difference in products, price/cost or location. Many organizations fall into the trap of being ‘just like everyone else’ unless they can differentiate and create a competitive advantage. In our experience...
  • Leadership Skills – The Samurai Leader

    By ServiceElements, Christine Hill - Wednesday June 5, 2013
    The Samurai were considered the ultimate warriors for over 700 years in Japan. Their code, Bushido , which means “to serve”, was a value system that defined their core values and how they lived. The Samurai became known for their rigid adherence to...