Blog Archives




 
  • Now Here's A Crazy Way To Board

    By Steve Smith - Tuesday December 3, 2013
    We’ve written before about the vexing problem airlines face to get passengers aboard in a timely fashion. Whether it's “random," ”kids first," "PAX with carrying-on bags first," "no carry-ons allowed," or the basic “back-to-front,” the airlines...
  • Time to Honor Airport Superheroes

    By Agnes Huff - Tuesday November 26, 2013
    This month’s shooting rampage at Los Angeles International Airport that killed TSA Officer Gerardo Hernandez is a sober reminder of the daily sacrifices being made by thousands of dedicated employees at our nation’s airports. Hernandez was just 39...
  • Steps to Developing A Service Brand–Part 1

    By ServiceElements, Christine Hill - Tuesday November 26, 2013
    One of the questions that is imperative to ask–whether the organization is an airline, an airport, an FBO, a maintenance facility (or any other aviation entity for that matter)—is: “How does the organization’s team view the...
  • A Thanksgiving For The 'Minimumly' Waged

    By Steve Smith - Tuesday November 26, 2013
    We’ll no doubt hear more about raising the minimum wage in the weeks and months ahead. In SeaTac, WA, a hike in the minimum wage to $15 an hour, largely to go to ground crews and food and beverage employees of Sea-Tac Airport, seems to be the winner...
  • Review Emergency Plans In Light Of SFO Communications Problems

    By John Goglia - Tuesday November 26, 2013
    Of course all the facts are not in yet, and some conclusions may await the NTSB report due some time next year on this summer’s  Asiana Airlines 777 crash, but it’s not too early to review your own emergency plans in light of some of the...
  • Kilowatts for Cash: Do More With Less

    By David Clamage - Tuesday November 26, 2013
    In “The Graduate,” the actor Walter Brooke said “Plastics” to Dustin Hoffman. In the 46 years since, we’ve used many variations to attract folks to oil and gas, computers and yes, even aviation. Today that quote is “Energy” – finding...
  • Happy Thanksgiving

    By Ronald Donner - Thursday November 21, 2013
    It’s hard to imagine we are already entering the holiday season. The reality of 2013 rapidly slipping by has set in and here in the upper Midwest this means cold weather, snow, and wind; yes winter time. Small country airports around the region may...
  • A Look at Why Aviation Data is so Important for Airline Companies

    By Williams Barry - Wednesday November 20, 2013
    What is your flight's status? We all know what it's like to be stranded at the airport, listening to an announcement telling us only that our flight's been delayed. That's when we hit the phone or line up at the airline desk, hoping for the information...
  • How To Develop A Service Brand

    By ServiceElements, Christine Hill - Wednesday November 20, 2013
    A strong brand is a valuable part of business success. Both customers and employees are attracted to companies with strong brands. And both are more likely to stay with (and be loyal to) a strong branded company. The brand takes time to...
  • Sustainability Tips from Airports Going Green

    By Ronnie Garrett - Wednesday November 13, 2013
    Yesterday I headed to the Windy City to attend the Airports Going Green conference. The conference was bigger and better than ever, attracting nearly 400 people from all over the globe. In the presentations, some common themes emerged regarding airport...