Blog Archives
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Soft Skills Vs. Core Skills
By ServiceElements, Christine Hill - Wednesday March 28, 2012A common name for training in customer service, leadership, teamwork and other human interaction skills has traditionally been “SOFT SKILLS”. Soft skills training, as many know, is actually “CORE SKILLS” training----a necessity. Athletes know the “CORE” is the “center of their universe” when preparing their bodies for competition or improvement. Unless there is a strong “CORE”, none of the other parts will work to their potential. The same is true in business. Most of the challenges we deal with everyday are “people” related. Unless our teams (whether they be leadership or front-line) have the “CORE SKILLS” needed to deal with those people-related issues, they will not reach their utmost potential... -
Readers In Action Photo Contest
By Ronald Donner - Wednesday March 28, 2012
Each year we sort through countless photos submitted by you our readers until we find that right one that says; AMT Readers In Action. It’s that time of the year again. Last year’s winning photo showed a team of US Airways technicians at work changing a tire on the main landing gear of an A330 as the aircraft was being prepared to be dispatched on an international flight. The image captured to the fullest extent AMT Readers In Action; several technicians; team work; tools and equipment; just a great photo. So get out those cameras and send us your best images showing your technicians, your crew, in the shop, hangar, ramp, flight line or assembly line, for a chance to proudly show your stuff on the cover of the June issue of AMT... -
Section 511
By Steve Smith - Monday March 26, 2012I should have known that lurking somewhere in a 145-page document entitled "FAA Air Transportation Modernization and Safety Improvement" would be a nugget of interesting news glossed over by most, but also little understood by even the aviation pros it is designed to assist. And, sure enough, there it is on page 97 – Section 511, "Pilot Program for Zero-Emissions Airport Vehicles." While most of the legislation that finally reauthorized the FAA earlier this year talks primarily about aircraft and airports, this section may be of great interest to the GSE community. Basically, Section 511 sounds like an added incentive to use federal funds for investing in electric GSE. Section 511 outlines a pilot program for the "acquisition and... -
Creating An Experience
By ServiceElements, Christine Hill - Wednesday March 21, 2012Organizations that are on the cutting edge of service delivery in today’s market understand that we are in an “experience economy”. Customers’ expectations are higher than they have ever been. Back in the early days of commerce, businesses dealt with buying and selling raw materials (like eggs, flour and milk). Then as industries matured, raw materials were combined to present goods to consumers (like eggs, milk and flour being combined to form a cake mix). Consumers starting getting busier and busier, so round about the 1960’s, they were demanding services as the norm instead of good (like an already baked and decorated cake from a bakery). But we are no longer in a “raw materials economy”, a “goods economy... -
The Olympics Are Coming – The Olympics Are Coming
By Agnes Huff - Wednesday March 21, 2012Mega-events like the Olympic Games can have both a positive and negative impact on global host cities. But what is the impact on the host city’s airports and its transportation infrastructure? With the 2012 Olympic Games being hosted in London, England starting on July 27, the preparations to welcome the expected 700,000 additional international visitors to London are well underway. On my trip to London last July, I had a chance to see first-hand the brand new Olympic stadium under construction in East London and some of the transportation upgrades throughout the city in anticipation of the Olympic and Paralympic Games. Along with infrastructure improvements come jobs and economic benefits to host cities, plus the rewards to travelers... -
It’s All New Product To Me
By Steve Smith - Tuesday March 20, 2012
Our recent Cygnus Aviation Expo in Las Vegas was my first trip to the trade show so from my perspective, most every product I saw at our more than 200 exhibitors was “new.” I hear this scuttlebutt about the GSE industry all the time – there’s nothing new. But how about “relatively new?” I had a list of almost 20 exhibitors that had something new to see – regardless of whether it was brand-new product or a new twist on the tried-and-true. I also saw plenty of decals placed in front of exhibitors that announced they were “new” to the show. I’m counting that in my tally, too. And while this was something else that wasn’t entirely new, our Demos-on-Demand had more exhibitors taking part this year and certainly... -
Last Week's Cygnus Aviation Expo
The 15 th Cygnus Aviation Expo held last week in Las Vegas, NV, was bigger and better. Just wait until next year! More than 200 exhibitors from aviation service companies for aircraft maintenance, airports, and ground support proudly displayed their latest products and services. During the Thursday evening Networking Reception Cygnus unveiled plans for next year’s new and improved show, AviationProsLIVE. The highlight event on the maintenance side was of course the AMTSociety Maintenance Skills Competition. This year 27 teams from around the world participated in this friendly competition to take home awards and thousands of dollars worth of tools. All of the winning teams and special award winners will soon be mentioned in AMT... -
Cygnus Aviation Expo 2012 Was Bigger and Better ...
By Brad McAllister - Wednesday March 14, 2012
The aviation services sector met in Las Vegas last week for the 15th annual Cygnus Aviation Expo (CAE). We promised a bigger and better event this year, and we delivered. Apart from the positive commentary I received from many of the exhibitors I visited, the educational and training offerings drew several interested attendees. Following are some highlights from CAE 2012: - Some 200 exhibitors from various airport and aviation service sectors, primarily those from the ground support equipment and aircraft maintenance side of the industry, took to the trade show floor last week as Cygnus Aviation partnered with SAE International's Aerospace and Defense Ground Support Equipment Conference and the National Air Transportation... -
A Case for Change – The Team Process
By ServiceElements, Christine Hill - Wednesday March 14, 2012“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to Change.” ---Charles Darwin Today organizations and teams are changing like never before. The economy, globalization, mergers, acquisitions and many other factors present challenges that force people to be both flexible and nimble if they want to succeed and remain with the team/organization. However, embracing change is the best way to... -
Street View from TSA’s 10th Floor
By Art Kosatka - Wednesday March 14, 2012TSA’s 10 th Floor In a recent GAO report #12-264, the DHS and TSA senior leadership vacancy rates were the subject of attention, as they have been almost since the very beginning of both agencies, and through at least five TSA Administrators in just over 10 years. Each successive leader has sought to put his own brand on TSA with structural reorganization, as well as internal departmental desk shuffling and name changing, as if the problems can be resolved by where they sit and what they call it, rather than what they actually do. Some interesting staffing statistics, according to Rep. John Mica, Chairman of the House Committee on Transportation and Infrastructure: TSA is larger than the Departments of Labor, Energy, Education...
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