Blog Archives




 
  • Ground Workers Strike Over Job, Pay Cuts In Spain

    By Steve Smith - Tuesday February 19, 2013
    We were out yesterday on account of President’s Day. But what a lousy way to spend a day off. First, sitting in a dentist’s chair at 8 a.m. with my jaws wrenched open followed later that afternoon sitting in a lawyer’s office for two hours with at...
  • View From The Ramp: Taipei’s International Airport

    By John Goglia - Tuesday February 19, 2013
    It has been many years since I last visited Taiwan – so many in fact that it was principally known as Formosa way back when I last landed there more than 40 years ago. At the time I was working for a cargo carrier with contracts all over the world...
  • William O'Brien Trophy for Aviation Tech Excellence

    By Ronald Donner - Thursday February 14, 2013
    The AMTSociety has enjoyed a long and successful relationship with Snap-on. For those of you that have attended the AMTSociety Maintenance Skills Competition, held in conjunction with Aviation Pros LIVE (former Cygnus Aviation Expo) you have seen the...
  • Let's Talk About RBS. And Pre-Check. And Opt-Out. Again.

    By Art Kosatka - Wednesday February 13, 2013
    On the face of it, TSA’s Risk Based Security (RBS) seems like a pretty good idea: use your limited resources to address real identifiable risk, which in the physical security world is most often defined as threat-times-vulnerability. There are certainly...
  • The Connection Between Customer Loyalty and Customer Complaints

    By ServiceElements, Christine Hill - Tuesday February 12, 2013
    Companies that receive a steady stream of customer complaints surely risk losing customers if there is no genuine attempt to first listen to the complaint and then take steps toward a resolution.  In fact, some studies suggest that over 90 percent of...
  • Future Airline Markets

    By Ralph Hood - Tuesday February 12, 2013
    Airlines seem to have made up their collective minds — at last — that there is no sense in flying people places for a price that produces less than the cost of the flight. This makes sense. At the same time, mergers do seem to be on the rise. What...
  • Coming Attractions: Aviation PROs Live

    By Steve Smith - Tuesday February 5, 2013
    We're putting the finishing touches on our upcoming AviationPros LIVE show, March 13-14, at the Las Vegas Convention Center. We are very pleased to partner with Boyd Group International for next month’s event. Michael Boyd, chairman of Boyd Group...
  • Electric GSE : Battery Inspections Matter

    By John Goglia - Tuesday February 5, 2013
    All this talk of the Boeing 787’s problems with lithium ion batteries has caused some talk among electric GSE owners and those considering buying electric GSE – regardless of the type of battery.  Of course, anyone using any battery to power their...
  • What It Takes to Be #1 — From Football to Aviation Companies

    By ServiceElements, Christine Hill - Tuesday February 5, 2013
    Over 110 million viewers tuned in to watch the Super Bowl last February between the Giants and the Patriots. This Sunday the news is reporting that there will be a shortage of chicken wings because of the amount of wings consumed by these football...
  • FAs — Someone Wants To "Incentivize" You!

    By Ralph Hood - Tuesday February 5, 2013
    I got a most interesting press release recently. Allegiant Systems’ iPad based Fly Desk provides every flight attendant (FA) on participating airlines’ crews with an iPad that “digitizes” reports and manuals while providing a secure...