Blog Archives




 
  • The Connection Between Customer Loyalty and Customer Complaints

    By ServiceElements, Christine Hill - Tuesday February 12, 2013
    Companies that receive a steady stream of customer complaints surely risk losing customers if there is no genuine attempt to first listen to the complaint and then take steps toward a resolution.  In fact, some studies suggest that over 90 percent of...
  • Future Airline Markets

    By Ralph Hood - Tuesday February 12, 2013
    Airlines seem to have made up their collective minds — at last — that there is no sense in flying people places for a price that produces less than the cost of the flight. This makes sense. At the same time, mergers do seem to be on the rise. What...
  • Coming Attractions: Aviation PROs Live

    By Steve Smith - Tuesday February 5, 2013
    We're putting the finishing touches on our upcoming AviationPros LIVE show, March 13-14, at the Las Vegas Convention Center. We are very pleased to partner with Boyd Group International for next month’s event. Michael Boyd, chairman of Boyd Group...
  • Electric GSE : Battery Inspections Matter

    By John Goglia - Tuesday February 5, 2013
    All this talk of the Boeing 787’s problems with lithium ion batteries has caused some talk among electric GSE owners and those considering buying electric GSE – regardless of the type of battery.  Of course, anyone using any battery to power their...
  • What It Takes to Be #1 — From Football to Aviation Companies

    By ServiceElements, Christine Hill - Tuesday February 5, 2013
    Over 110 million viewers tuned in to watch the Super Bowl last February between the Giants and the Patriots. This Sunday the news is reporting that there will be a shortage of chicken wings because of the amount of wings consumed by these football...
  • FAs — Someone Wants To "Incentivize" You!

    By Ralph Hood - Tuesday February 5, 2013
    I got a most interesting press release recently. Allegiant Systems’ iPad based Fly Desk provides every flight attendant (FA) on participating airlines’ crews with an iPad that “digitizes” reports and manuals while providing a secure...
  • Fatigue and Poor Practice – a Bad Combination

    By Ronald Donner - Thursday January 31, 2013
    This week the National Transportation Safety Board (NTSB) issued a statement regarding the December 2011 air tour helicopter crash near Las Vegas, Nevada. The findings of the NTSB hit very close to home for all aircraft maintenance professionals. The...
  • ‘Never Say Never’

    By Steve Smith - Tuesday January 29, 2013
    Our headline is the answer Gary Kelly, Southwest Airlines CEO gave to a question on whether his company would ever change its famous “Bags Fly Free” promise and start charging for baggage much like every other airline. The airline is a long...
  • Battery Myth No. 1

    By Todd Allen - Monday January 28, 2013
    (EDITOR's NOTE: Ground Support Worldwide welcomes back Todd Allen, Allen Energy, who returns to write a monthly blog on electric ground support equipment.) TRUE OR FALSE: You must fully discharge a battery or it will develop a “memory.” FALSE...
  • Service Commitment

    By ServiceElements, Christine Hill - Wednesday January 23, 2013
    People who are committed to service excellence know why their jobs are important. They know their work has meaning. They know that they are providing something to the customer, something that is important and meaningful. If people feel like they are...