Blog Archives




 
  • Customer Service Tip

    By ServiceElements, Christine Hill - Wednesday March 6, 2013
    Customer Service is an abstract term. This is a real challenge for today’s organizations in creating customer service standards that are genuine for their customers. For managers and leaders who want to improve the service delivery of their...
  • See You Next Week In Vegas

    By Steve Smith - Tuesday March 5, 2013
    We’ll be holding our AviationPros Live trade show and conference at the Las Vegas Convention Center, March 13-14. Here’s all you need to know about the GSE-related events: Seminars Wednesday, March 13 11 a.m.-12 noon Electric GSE Funding...
  • The Aircraft Maintenance Profession Loses a Friend

    By Ronald Donner - Wednesday February 27, 2013
    The last time I visited Denver, CO, we celebrated Tom Hendershot’s induction into the Colorado Aviation Hall of Fame. Today my visit is to attend Tom’s funeral. We were all saddened to hear of the recent passing of aircraft maintenance...
  • Will We Survive Sequestration?

    By Ralph Hood - Wednesday February 27, 2013
    To hear the alarmists scream, sequestration will be worse than an earthquake combined with a half-dozen tsunamis, a full-scale war and a dust bowl thrown in to boot. What are they talking about? Sequestration cuts will amount to less than 3% of...
  • Creating an Organization that is Truly Customer Service Focused

    By ServiceElements, Christine Hill - Tuesday February 26, 2013
    Customer service has many connotations.  Some people associate it with restaurant or retail companies.  Others associate it with someone who deals directly with a customer.  Still, other people think of someone answering a phone at a call center...
  • - Tuesday February 26, 2013
  • Happy Birthday To Us!

    By Steve Smith - Tuesday February 26, 2013
    We published our first issue 20 years ago this month. To celebrate our cover story is on the history of GSE. I bet you didn’t know that we can trace the family tree back to 1705, but a member of the Goldhofer family started a forge not far from...
  • Battery Myth No. 2

    By Todd Allen - Tuesday February 26, 2013
    TRUE OR FALSE :  Cold weather is bad for batteries. FALSE :  Batteries like the cold. Lower average battery temperature means longer life expectancy. A typical baggage tractor battery weighs well over 3,000 pounds, which is too much mass to lower...
  • Remembering the Basics

    By ServiceElements, Christine Hill - Tuesday February 19, 2013
    Service is an area where a business can clearly set itself apart from the competition -- even in aviation … especially in aviation. By providing truly exceptional customer service to customers, organizations are realizing that they can increase their...
  • Ground Workers Strike Over Job, Pay Cuts In Spain

    By Steve Smith - Tuesday February 19, 2013
    We were out yesterday on account of President’s Day. But what a lousy way to spend a day off. First, sitting in a dentist’s chair at 8 a.m. with my jaws wrenched open followed later that afternoon sitting in a lawyer’s office for two hours with at...