Blog Archives




 
  • You Can't Make This Stuff Up

    By Art Kosatka - Wednesday March 27, 2013
    I promised myself I would not join the fray on sequestration or the prohibited items list, but I can’t help myself when such stories take a left turn on the off-ramp to Strangeville.   Let’s begin with a pop quiz: With sequestration causing huge...
  • Just Where Was The First Boarding Bridge Installed?

    By Steve Smith - Tuesday March 26, 2013
    We heard from Joe Fuqua of Delta Air Lines and who also sits on our Editorial Advisory Board about last month’s cover story on “The History Of Ground Support Equipment.” Joe filled us in more on who was behind creating the first boarding bridge...
  • Battery Myth No. 3

    By Todd Allen - Monday March 25, 2013
    TRUE OR FALSE: Electric vehicles just transfer emissions from the vehicle to the power plant generating the electricity used to recharge the batteries. FALSE: While there's some truth to this trade-off, electric GSE represents a really good...
  • A Dangerous Reminder For GSE Operators Everywhere

    By John Goglia - Monday March 25, 2013
    Reading about the driverless van incident at Toronto’s Pearson International Airport reminds me of how much we can learn from each other’s mistakes and, hopefully, keep from making them ourselves. According to Canadian news reports, the incident...
  • BizJets are Business Tools

    By Ralph Hood - Wednesday March 20, 2013
    T his administration seems determined that bizjets are a mere convenience. How in the world they can believe this and still operate Air Force One is beyond me. The truth is that bizjets enable businesses to do things they can’t get done any other way...
  • ServiceElements: Customer Service Tip of the Week

    By ServiceElements, Christine Hill - Wednesday March 20, 2013
    Promoted to Supervisor from the Floor or Frontline – What Do I Do Now? By Christine Hill  Management Scenario: Mike has been a maintenance technician at XYZ Aviation for 18 years. He is the most knowledgeable and dependable maintenance...
  • Winners One And All

    By Steve Smith - Tuesday March 19, 2013
    This week’s “cover” story in our GSW e-newsletter recaps our three Ground Support Leaders of the Year we recognized last week at AviationPros LIVE, March 13-14, at the Las Vegas Convention Center. We honored Tronair, Travis Blair and Bill...
  • 6th Annual AMTSociety Maintenance Skills Competition

    By Ronald Donner - Thursday March 14, 2013
    Twenty four teams from four countries competing in fourteen different maintenance skills events began the three day AMTSociety Maintenance Skills Competition yesterday. New for this year is live video streaming of the entire event sponsored by Snap-on...
  • Consider Yourself an Underdog

    By ServiceElements, Christine Hill - Wednesday March 13, 2013
    When an organization or a department or an individual is trying to deliver the best service, it is important to constantly ask the question, “What can we/I do better?” Great organizations, departments and individuals who excel at what they do---the...
  • A Little Attention Can Go A Long Way To Prevent Annoying Delays At Baggage Claim

    By John Goglia - Tuesday March 12, 2013
    Among all the delays that passengers find annoying – right up there with long security lines – are the waits to pick up checked bags.  Especially when passengers now pay a fee for the privilege of checking those bags. Your flight has ended and you...