Blog Archives




 
  • ARSA 2013 Annual Repair Symposium

    By Ronald Donner - Thursday March 28, 2013
    Sarah MacLeod welcomed everyone on Thursday, March 21 st in her usual spirited style. Ms. MacLeod as most of you know is executive director and a founder of the Aeronautical Repair Station Association. Throughout the day ARSA staff, industry...
  • Branding Airports with Taglines

    By Agnes Huff - Wednesday March 27, 2013
    Who   can’t relate to the Nike tagline, Just Do It?, Apple’s Think Different or McDonald’s, I’m Loving It? These iconic brands developed taglines that are memorable and influential. In the advertising community, taglines appear to be...
  • Being a Good Customer

    By ServiceElements, Christine Hill - Wednesday March 27, 2013
    What does it take to be a good customer? Take a moment now to think about your best customers and write down some words or phrases that describe them.  Here is a common list people come up with in this exercise: They communicate their...
  • You Can't Make This Stuff Up

    By Art Kosatka - Wednesday March 27, 2013
    I promised myself I would not join the fray on sequestration or the prohibited items list, but I can’t help myself when such stories take a left turn on the off-ramp to Strangeville.   Let’s begin with a pop quiz: With sequestration causing huge...
  • Just Where Was The First Boarding Bridge Installed?

    By Steve Smith - Tuesday March 26, 2013
    We heard from Joe Fuqua of Delta Air Lines and who also sits on our Editorial Advisory Board about last month’s cover story on “The History Of Ground Support Equipment.” Joe filled us in more on who was behind creating the first boarding bridge...
  • Battery Myth No. 3

    By Todd Allen - Monday March 25, 2013
    TRUE OR FALSE: Electric vehicles just transfer emissions from the vehicle to the power plant generating the electricity used to recharge the batteries. FALSE: While there's some truth to this trade-off, electric GSE represents a really good...
  • A Dangerous Reminder For GSE Operators Everywhere

    By John Goglia - Monday March 25, 2013
    Reading about the driverless van incident at Toronto’s Pearson International Airport reminds me of how much we can learn from each other’s mistakes and, hopefully, keep from making them ourselves. According to Canadian news reports, the incident...
  • BizJets are Business Tools

    By Ralph Hood - Wednesday March 20, 2013
    T his administration seems determined that bizjets are a mere convenience. How in the world they can believe this and still operate Air Force One is beyond me. The truth is that bizjets enable businesses to do things they can’t get done any other way...
  • ServiceElements: Customer Service Tip of the Week

    By ServiceElements, Christine Hill - Wednesday March 20, 2013
    Promoted to Supervisor from the Floor or Frontline – What Do I Do Now? By Christine Hill  Management Scenario: Mike has been a maintenance technician at XYZ Aviation for 18 years. He is the most knowledgeable and dependable maintenance...
  • Winners One And All

    By Steve Smith - Tuesday March 19, 2013
    This week’s “cover” story in our GSW e-newsletter recaps our three Ground Support Leaders of the Year we recognized last week at AviationPros LIVE, March 13-14, at the Las Vegas Convention Center. We honored Tronair, Travis Blair and Bill...