Blog Archives




 
  • Aircraft Seats

    - Thursday January 4, 2007
    Happy New Year to everyone! I spent the Christmas/New Years break visiting my wife's family in Alabama, but I am back in the Wisconsin office tapping away on my computer keyboard.  Try as much as I do to write positive-themed postings on my blog, I...
  • Customer Service

    - Wednesday January 3, 2007
    If you want to see the best and worst of customer service, just move to a new town. We have been here in Asheville, NC, for almost a month now, and the degrees of customer service and/or the lack thereof have been amazing. The best surprise has...
  • Mesa Air Moves Into China ...

    - Wednesday January 3, 2007
    … another signal of the opportunity for U.S. companies as they look to the East. Over the holidays it was announced that Mesa Air Group had inked a deal with Shenzhen Airlines Company to create China’s first commuter air carrier. Says The...
  • Happy New Year!

    - Tuesday December 26, 2006
    Gail and I have just gone through the most disjointed Christmas of our 39-year marriage. We have just moved from Huntsville, AL, where we had lived for 28 years, to Asheville, NC, where we know nobody. It has been chaotic. Funny, but what we miss...
  • What's in Your Wallet?

    - Wednesday December 20, 2006
    What's in your wallet? An AMTSociety membership card? AMTSociety is having a membership drive that offers first-time members the opportunity to join for $9.99 for the first year. As AMTSociety director, Greg Napert has formed the foundation for...
  • Captain Langford's Last Flight

    - Wednesday December 20, 2006
    Don Langford, FedEx Captain, will fly his last flight on Christmas Day. After that, he turns 60, and will be deemed unfit to fly as an airline pilot in this country. I have known Don since he was fighting to become an airline pilot. He is the only person...
  • Much Ado About Airline Mergers ...

    - Monday December 18, 2006
    … or, what keeps airport directors awake at night.   Just a few short months ago, U.S. airline industry analysts were confident that mergers were not in the immediate offing. In fact, it seemed the only airline exec talking mergers was...
  • A Time to Kill

    - Wednesday December 13, 2006
    So, you just finished getting the last of your troublesome "hangar queens" out the door, and you and your fellow mechanics want to celebrate. What do you do? Why, you sacrifice a camel on the airport tarmac of course.  At least that's what a group ot...
  • Continuity Means Survival

    - Wednesday December 6, 2006
    I spoke on Tuesday, December 5, for the fourth annual continuity conference of State Street Corporation in Quincy, MA. I first met these people when speaking for New England Disaster Recovery Exchange (NEDRIX) in past years. Continuity—in this...
  • Three Airports in Three Days ...

    - Wednesday December 6, 2006
    … and three examples of airports that are experiencing significant growth.  At Dulles International Airport in Washington, the Dulles Jet Center held a grand opening last week of the third fixed based operation at IAD, joining Signature...