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NATA Hosts a Webinar on FAA Reauthorization ...
by Brad McAllister - Wednesday February 22, 2012
The webinar presentation, conducted on Tuesday, February 21, states, "NATA is pleased that Congress was able to reach agreement on a number of differences, enabling a final agreement on legislation to reauthorize the FAA." Public Law 112-95 (H.R. 658) contains several provistions sponsored by the association including consistency of regulatory interpretations and the study of Part 135...
The leading source for the aviation customer service Tip of the Week by ServiceElements
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How to Manage & Address Ambiguous and Awkward PAX/Customer Interactions While Maintaining Professionalism
by ServiceElements, Christine Hill - Wednesday February 22, 2012Sometimes: 1. Situation: Passenger/Customer will engage in conversations which are highly sensitive, for example, a recent decision made by service provider’s management. 2. Response: Aviation service provider has no answer or avoids providing a response. 3. Result: An awkward and sometimes embarrassing conversation. Try these suggestion for...
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Everyday Stress And Sprain
by Steve Smith - Tuesday February 21, 2012We recently reported on www.AviationPros.com that a Southwest Airlines ramp worker died when the baggage tractor he was driving hit a passenger shuttle at Dulles International Airport. Then, just a week later, we posted news that a ramp worker at Washington State's Paine Field Airport got trapped under the wheels of a Boeing 787 as it was towed. When we think of ramp accidents, we tend to...
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AMT IA Renewal Exam
by Ronald Donner - Thursday February 16, 2012For many years AMT Magazine has provided an annual AMT Recurrent Training Exam with questions based on AMT's past year's print and the Online Exclusive articles. You can search through your own copies, read the individual articles online, and as you know this exam is good for four hours toward your IA renewal and six hours credit for the FAA AMT Awards program with a passing score of 85...
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Paschal’s Is Different
by Ralph Hood - Wednesday February 15, 2012Someday I want to write a book titled “Good Places to Eat in American Airports.” So far, it would be a short story. Most airport eateries are good places to get un-hungry. You eat there because you must, not because you want to. There’s a great bar-b-cue place in one of the Texas airports, but I never can remember which one. There’s been a great little restaurant at the Monroe, LA...
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There's always room for one more in the clown car
by Art Kosatka - Wednesday February 8, 2012We’re told that the No-Fly list has slightly more than doubled in the past year, from about 10,000 to around 21,000 names, apparently not because more terrorists suddenly sprang from the bushes, but because we’ve figured out a better way to identify them. Stated another way, up until now, about half the known bad guys were incognito, but the intelligence community has now seriously stepped...
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Ramp Markings Can Protect Equipment From Damage
by John Goglia - Tuesday February 7, 2012
As I crisscrossed the country this past week – from Boston’s BOS to New York’s LGA and later that same day from JFK to LAX – I couldn’t help but notice how some airports or airlines do a much better job of marking the ramp area than others. While all the runway and taxiway lines were clear and bright, that was not at all the case with a number of ramp areas I observed on my travels. Even...
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2012 Consumer Trends – Grab an Advantage for your Airport
by Agnes Huff - Wednesday January 18, 2012We all think we know our target audiences. But how are we able to keep pace with the ever changing nature of today’s multi-dimensional consumers who often are on the leading edge of technology? Not only do we have to understand evolving consumers in depth, but we also have to consider how rapid technological developments change the interactions between people and devices and affect products...
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An Aircraft Technician’s Bill of Rights
- Tuesday November 22, 2011You know, many times things are so obvious you can’t see the trees for the forest. Well, just the other day I caught a glimpse of Senator Jim Inhofe’s, (R-OK) proposed legislation for a Pilot’s Bill of Rights. OK, I said to myself, that’s a good idea and from what I read in the bill, I am for it. But, and you know what’s coming next, I have not heard or seen anything that relates to a...
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Communication is Key
by Barb Zuehlke - Wednesday September 21, 2011Communication skills are often evaluated in companies and employees are often rated according to their personal skills. But what about companies? Lack of communication is at the top of the list of the twelve most common maintenance-related causes of errors, known as the Dirty Dozen, here are a few things to consider: Do you share business goals with your team members? Do you share...
