When someone believes in what they do, it is not hard to get motivated. The reason behind the motivation could be as simple as being excited and eager to complete the task ahead, no matter how challenging it may seem to be. A strong commitment fuels a strong service attitude. And because attitudes are determined by the individual, Service Attitude is directly connected with the mind. The psychology of the mind is a vital factor in determining one’s attitude and a positive attitude is directly correlated to individual fulfillment, happiness and health.
In service delivery, as in other areas of life, things do not always go as planned. Schedules change, people do not show up, traffic happens… But as Donald Porter, V.P. of British Airways once said, “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong”. A positive and upbeat attitude is indeed an essential factor when tackling those things that go wrong. Instead of focusing one’s energy on the grim fact that something did not go as planned, a positive attitude will serve as a guide to the solution of how to go around the obstacle and, in the end, impress and please the client.
In today’s global economy, mergers and acquisitions are also quite common. Companies acquire and merge with other entities, departments may combine or separate, new management may be put in place. This can be quite stressful for management and employees as they wonder what may happen next or what the new leadership will be like. One of the best pieces of advice in this situation is: “Keep a positive attitude”. Focus on how to help and contribute to the two companies merging smoothly, instead of obsessing on the fact that things are changing. That simple shift in attitude can mean the difference between feeling a part of the new entity and being at odds with it.
Everyone has bad days and everyone all hits traffic on the freeway, but everyone has the free will to choose their own attitude about how they will deal with it. That little shift, in the end, can make all the difference.