Employee engagement is an important topic and a challenge for many supervisors and leadership of organizations in aviation just as it is in other industries. Gallup research has been measuring and reporting on this topic since 2008 in an effort to provide insights for leaders on how to improve employee engagement and performance in their companies. Their latest study has recently been published.
Of the approximately 100 million people in American who hold full-time jobs, 30% are engaged and inspired at work. At the opposite end of the spectrum, roughly 20% are actively disengaged. This leaves about 50 million American workers who are not engaged. They are present and doing what is required of them. But they are not offering anything above and beyond what is asked of them -- just doing the bare basics of the job description.
This research, according to Gallup, finds that disengagement is costing the U.S. an estimated $450 billion to $550 billion annually. While the 30 million engaged employees in the U.S. come up with the innovative ideas, create a company’s new customers and have the most entrepreneurial energy.
An interesting finding for managers from this study is that managers who focus on their employees’ strengths can practically eliminate active disengagement. The engagement levels for service employees – those workers who are often on the front line serving customer – are among the lowest of any occupation and have declined in recent years, while engagement for every other job category increased.
What is the level of engagement for your organization?
Your Department?
Your Team?
You?
