Customer Service is an abstract term. This is a real challenge for today’s organizations in creating customer service standards that are genuine for their customers. For managers and leaders who want to improve the service delivery of their organization, it is imperative to define the service expectations in concrete terms. Utilize real life scenarios as examples of what actions constitute good service and what actions would be bad service.
About the Author
Christine Hill
Christine Hill, executive vice president and co-founder of ServiceElements, has been in teaching, facilitating, and coaching for 30+ years. She has a Master’s in psychology/education from Northern Arizona University and is passionate about helping organizations, teams, and individuals with development of human interaction skills.
