A common name for training in customer service, leadership, teamwork and other human interaction skills has traditionally been “SOFT SKILLS”. Soft skills training, as many know, is actually “CORE SKILLS” training----a necessity. Athletes know the “CORE” is the “center of their universe” when preparing their bodies for competition or improvement.
Unless there is a strong “CORE”, none of the other parts will work to their potential. The same is true in business. Most of the challenges we deal with everyday are “people” related. Unless our teams (whether they be leadership or front-line) have the “CORE SKILLS” needed to deal with those people-related issues, they will not reach their utmost potential.
Leaders on the cutting edge understand that training their frontline on people skills is a necessity to stay ahead of the competition.