London City Airport (LCY) has chosen the leading Concessionaire Analyzer+ (CA+) software solution to manage its non-aeronautical operations.
LCY will be using CA+ to improve sales data collection replacing much of the spreadsheet and manual input of data that today dominates most airport commercial teams.
LCY will be fully automating the process of collecting detailed sales data from concessionaires as well as flight details from their operational systems and will be using the CA+ Business Intelligence platform to correlate sales with flight data as well as other operational information. This will enable LCY to measure and analyse sales performance through a number of dashboards and reports on the fly, providing better insights into their sales patterns in order to optimise its retail and food & beverage operations and performance.
CA+ CEO John de Giorgio said, “like many other airports of varying sizes, LCY places much emphasis on the improvement of non-aeronautical revenues in order to boost profitable. We are thrilled to be working on this project with the team at London City, an exemplary fast growing airport that is achieving international recognition at a steady pace as witnessed by its recent acquisition.”
Simon Potts, director of non-aviation revenue at London City Airport said, “Technology has become increasingly important across all areas of the business, to improve processes and customer experience. CA+ will help us to work smarter, to understand what our passengers want from retail and F&B and how we can optimise services.”
