“In addition,” Khnelt says, “there are some very interesting ideas around what we could do, especially in terms of self-service for passengers, such as automatic bag drop or self-boarding gates. Most of these technologies are really useful to improve the passenger experience, by reducing queues and, therefore, the stress from passengers.”
With these and other developments waiting in the wings, the industry looks to be shaping up well to meet the future, and all the luggage 3.6 billion fliers will bring.
About the Author
Gareth Evans spent nearly twenty years developing and implementing commercial R&D, materials-handling, recycling and pollution control programs, gaining experience across a range of industry sectors. He was also involved in a number of feasibility studies under the European Union’s 5th framework program and worked as a consultant on projects in the UK, Europe, Turkey and Australia.