"I nominated Travis because he is pure GSE,” Domingo Garcia, told us for picking Travis Blair, managing director of ground support/administration for American Eagle Airlines Inc., for this year’s Ground Support Leader award.
“I’ve known Travis for quite a while and watched his progress from starting out as a skilled GSE mechanic,” Garcia adds. “All of his titles have had something to do with GSE.”
Garcia, a transportation broker for Echo Global Logistics Inc., counts American Eagle as one of his customers now. But earlier in each man’s career, they both spent time working as automotive mechanics before their paths crossed in the 1990s when they worked together at American Eagle.
A GOOD START
“If it doesn’t have wings, and if it’s not connected to the building,” Travis tells us, “then it’s basically our responsibility to take care of it.” That means overseeing about 8,000 pieces of GSE in 200 cities supported by 12 shops of mechanics from his offices in Fort Worth, TX.
Before we had the opportunity to talk with Travis we found out plenty about his career in a detailed resume posted on his LinkedIn profile.
Short of eight years spent fixing cars at Youngblood Automotive, Euless, TX, he’s held one job after another each with increasing responsibility to first fix GSE, then to run a GSE shop, onto running a region of GSE shops and, then, finally, to supervise the whole works from the airline’s headquarters. And he’s done it all for nearly the past 20 years staying with one company.
“I was looking for something bigger,” Travis says of his first venture into the industry as a ground support technician in 1995. “I decided to go with a bigger company where there’d be a few more places to go.”
No doubt about it. “I knew coming into the industry that I’d start from the bottom,” he adds. “But I soaked up everything I could and learned everything I could and worked myself up in the organization however I could.”
Travis spent his few three years learning to repair just about every piece of GSE. He also spent time on the road traveling to outstations to perform preventative maintenance and repair equipment.
He also filled in as a crew chief when needed, before the airline promoted him to his first managerial role, which always comes with a tough transition for anyone within a close-knit job of mechanics – and that’s the day you stop being a “friend” and start being “the boss.”
“I had been a counterpart with several guys that I’d gotten really close to as friends and, suddenly, when you become their boss you learn quickly who your real friends are,” Travis explains.
But Travis also quickly discovered he had that knack that not all new managers find out they possess – an ability to get everyone to pull together for a common goal.
DEALING WITH CHANGE
Such a skill really was a great trait to have after the airline made some its biggest changes in its history.
American Eagle began as a collection of regional carriers with contracts to carry the American Eagle brand name. Until 1987, by and large, these third-party carriers flew under contract with American Airlines to provide regional feed to its hubs. Then, starting in 1987, corporate parent AMR Corp. acquired its regional carriers, starting with Simmons Airlines. By mid-1991 AMR had consolidated the number of carriers to four. The merger of Wings West and Flagship into Simmons (and the name change of Simmons Airlines to American Eagle Airlines) reduced the number of carriers flying as American Eagle under separate operating certificates to two: American Eagle Airlines, Inc. and Executive Airlines, Inc.
While much of these changes affected airline operations, the GSE maintenance activities still remained a rather loose-knit confederation up until 2008.
A GSE manager could, rightly or wrongly, consider himself a king of the world. Back then, the country was cut up into a number of different regions. The GSE manager reported to a vice president and then, of course, that vice president reported to one senior vice president.
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