Focus Not Just On Size

With a rich history in general aviation services dating back to the early '30s, a new Hawthorne chain sees room for consolidation and strives to build a national network

Headquartered in Charleston, NC, Hawthorne’s general aviation roots go back some 80 years.

Relates Hawthorne Global Aviation Services CEO, Steve Levesque, “For many years, we did what everyone else in the general aviation services industry did, which is really focus on flight operations and flight training.”

That included training a lot of pilots during the war years of WWII and Vietnam. The Hawthorne company was a contractor for the military, at one point, training many Air Force pilots at Spence Airport Base in Georgia.

In the ‘80s, Hawthorne began to branch out geographically with different airport operations. Piedmont-Hawthorne, formed in 1998 and sponsored by the Carlyle Group, was an early incarnation.

Levesque joined Hawthorne in 1995 via the financial side of the business, leading the corporate development effort with Piedmont Hawthorne after the ’98 transaction, where the company started with 22 locations, then added another dozen or so in the three years after. Levesque became CFO at Piedmont Hawthorne/Landmark Aviation before leaving.

In 2007, professionals from the former Piedmont Hawthorne management team came back to reconstitute what had been left over from the 1998 transaction with Carlyle. “We’ve had different management contracts and worked in advisory and consulting, all with an eye to starting a new FBO effort,” says Levesque.

In 2011, the group teamed up with private equity firm Moelis Capital Partners. That’s when the new FBO chain was born.

Creating Synergies

“Today our model really goes back to what I would call the old Hawthorne model — where our focus is not just on size,” remarks Levesque. “We don’t want to become a big monolithic service provider where everybody is just an account member. We want to keep the spirit of customer service and a customer-centric focus in everything we do.”

With some 250 employees, the company is focused on filling out its network and creating synergies on behalf of its customers.

With regard to FBO acquisition efforts, Levesque says Hawthorne has standards, but it’s not a hardline rule or one-size-fits-all approach, which is also how he describes the company’s customer service philosophy.

“It’s very custom or bespoke to the customer,” he says. “We like growth airports, or airports that are commonly referred to as second-tier. Obviously the biggest airports are the most expensive to get on; I don’t think we will be on all of those.

“We certainly like for every operation to take on the characteristics of the local community. We want to be professional and offer a certain service level, but we don’t want to make it look like a large corporate organization that’s one-size-fits-all. It’s a gateway to the local community, and we want the operation to reflect that.”

According to Levesque, the company would like to, on average, add four to six operations each year, “ ... and we would like to do that for a number of years, to come up with an old Hawthorne or AMR-sized chain that has a national footprint that brings and delivers synergies to its customers.

“We are opportunistic and it is a national campaign; we want to build out a network that is truly national.”

On the technology side, one of the benefits of starting like Hawthorne did is that it’s not burdened with any legacy systems or structures, or technology that isn’t up-to-date, explains Levesque. “We’ve got a great back office which is extremely responsive to the customer, and that’s part of the rebranding and re-training we do when we acquire a new FBO,” he adds.

All FBOs Are Local

Hawthorne currently operates two locations: a facility in Long Island at MacArthur Airport, where its aircraft management and charter fleet is located; and an FBO at the New Orleans Lakefront Airport, an Aeropremier facility which Hawthorne purchased a controlling interest in earlier this summer.

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